Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zaid Alameen

Zaid Alameen

Cypress,Texas

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Support Engineer

ROYAL OAKS GROUP INC
01.2023 - Current
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Enhanced network security with regular vulnerability assessments and prompt patch installations.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.

IT Specialist in ATM

NATIONAL BANK
10.2021 - 01.2023
  • Optimized network performance through regular monitoring and maintenance.
  • Reduced downtime by identifying potential issues and resolving them proactively.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
  • Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.

Intern IT Support Engineer

BASRAH GAS CO
06.2017 - 06.2018
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.

Education

Bachelor of Science - Computer Engineering Technology

NISSOUR UNIVERCITY
Baghdad Iraq
12.2021

Skills

  • Microsoft Office (Word, Excel, PowerPoint)
  • Able to build hype/amazing working environment in office, Strong ability to multitask, great planning skills to set priorities & able to handle multiple assignment/projects, Talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment, Strong interpersonal skills (wise, problem solving, negotiation, listening & etc), Great attention to details & ability to meet tight deadlines, Excellent communication skills, both oral & written, Able to work in 4 job values Move Fast, Take ownership, Be The Best, Experiment & measure with high level of integrity & discretion, Face of the office and the company (Professional appearance & well-mannered in all aspect), Positive, can do attitude & passion to change things for better/improve efficiency, Ability to work alone & effectively, Helpful/supportive, Punctual, Team player, Flexible to be located

Certification

  • Certified Diebold Nixdorf DN-250C ATM

Timeline

IT Support Engineer

ROYAL OAKS GROUP INC
01.2023 - Current

IT Specialist in ATM

NATIONAL BANK
10.2021 - 01.2023

Intern IT Support Engineer

BASRAH GAS CO
06.2017 - 06.2018

Bachelor of Science - Computer Engineering Technology

NISSOUR UNIVERCITY

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Zaid Alameen