Zaid Almajali
Ann rbor
Summary
Dedicated healthcare professional with experience as a Patient Care Assistant and Pharmacy Technician in fast-paced clinical settings. Skilled in patient care, vital signs, medication preparation, prescription processing, and clinical documentation. Strong communication, leadership, and problem-solving abilities, with a commitment to compassionate care and patient safety. As a pre-medical student, I am seeking opportunities to expand my clinical experience while contributing to excellent patient outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Trinity Health
06.2025 - 12.2025
- Assisted healthcare team in delivering compassionate patient care and support services.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Documented patient information accurately in electronic health records systems.
- Educated patients on treatment plans, medications, and health management strategies.
In Patient Pharmacy Technician
Michigan Medicine
12.2022 - 07.2025
- Reviewed and processed medication orders for accuracy and compliance with hospital protocols.
- Compounded sterile and non-sterile medications in accordance with established guidelines.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Grocery Department Manager /Assistant Customer Service Department Head
Kroger
05.2020 - 09.2022
- Resolved customer inquiries through multiple channels, ensuring high satisfaction and prompt issue resolution.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Led team meetings to communicate goals, share updates, and foster a collaborative work atmosphere.
- Trained and mentored staff on best practices for merchandising and customer engagement.
- Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
Grocery Clerk
Kroger
11.2018 - 05.2020
- Assisted customers with product selection, ensuring high-quality service and satisfaction.
- Maintained accurate inventory levels through regular stock audits and effective replenishment strategies.
- Stocked shelves and organized merchandise displays for easy retrieval.
Education
Neuroscience - Pre-Medicine
Eastern Michigan University
Ypsilanti, MI06-2027
Skills
- Patient Care
- Clinical Documentation
- Vital Signs Monitoring
- Basic Life Support (BLS)
- Medical Terminology
- Patient Assessment
- Healthcare Communication
- Team Leadership
- Conflict Resolution
- Operational Management
- Electronic Health Records
- Customer Service Excellence
Languages
Arabic
Full Professional
English
Full Professional
Certification
- CPCT/A - Patient Care Technician/Assistant
- CPhT - Certified Pharmacy Technician
- BLS - Basic Life Support
Timeline
Patient Care Assistant
Trinity Health
06.2025 - 12.2025
In Patient Pharmacy Technician
Michigan Medicine
12.2022 - 07.2025
Grocery Department Manager /Assistant Customer Service Department Head
Kroger
05.2020 - 09.2022
Grocery Clerk
Kroger
11.2018 - 05.2020
Neuroscience - Pre-Medicine
Eastern Michigan University