Zaid Bradfield
Business Professional
Portland,OR
Summary
Determined and responsible business professional with more than five years of success boosting efficiency and streamlining procedures for restaurant groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Supervisor, Server, Bartender
Parkstone Wood Kitchen And Taps
Portland, OR
07.2019 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Poured and prepared mixed drinks for countless customers daily and created new libations drawing in clientele.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Bartender, Server
Henry's Tavern PDX
Portland, OR
10.2018 - Current
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Generated higher ticket averages by training dozens of employees on suggestive up-selling techniques.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Restaurant Manager
Dave And Buster's
Portland, OR
08.2017 - 10.2018
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Achieved highest employee retention rate in region.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Restaurant Manager
Claim Jumper Restaurant
Las Vegas, NV
05.2015 - 09.2017
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Correctly calculated inventory and ordered appropriate supplies.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Prepared for and executed new menu implementations.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
Education
Associate of Science - Business
Clackamas Community College
Oregon City, OR 01.2020 - 06.2021
Bachelor of Science - Business Analytics And Technology
Portland State University
Portland, OR 05.2021 - Current
Skills
Information gathering
Statistic analysis
Marketing and advertising
Performance improvement
Staff Scheduling
Operations management
Passion for customer satisfaction
Business operations expertise
Timeline
Bachelor of Science - Business Analytics And Technology
Portland State University
05.2021 - Current
Associate of Science - Business
Clackamas Community College
01.2020 - 06.2021
Supervisor, Server, Bartender
Parkstone Wood Kitchen And Taps
07.2019 - Current
Bartender, Server
Henry's Tavern PDX
10.2018 - Current
Restaurant Manager
Dave And Buster's
08.2017 - 10.2018
Restaurant Manager
Claim Jumper Restaurant
05.2015 - 09.2017