Zaid Elijah

Delivered high-quality tier 1 support for Microsoft 365, Windows VPN, and Active Directory account access.

Logged and resolved incidents in ServiceNow, enhancing response times and user satisfaction.

Escalated complex issues, ensuring documentation and workflow standards were consistently met.

Implemented safety protocols, ensuring compliance with industry regulations.

• Operated transit vehicles safely along designated routes.
• Facilitated smooth boarding and disembarking of passengers, enhancing overall travel experience.
• Ensured vehicle cleanliness and performed routine inspections to uphold safety standards.
• Coordinated with dispatch on route changes to optimize service delivery.
• Adhered to traffic laws and safety regulations throughout all drives.

• Stocked shelves with wine and spirits, ensuring consistent product availability for customers.
• Streamlined inventory organization in storage areas, enhancing access and management efficiency.
• Assisted customers in locating products and addressing inquiries promptly.
• Maintained cleanliness and organization of workspaces, promoting a welcoming store environment.

Operated 5,000–10,000 gallon fueling vehicles, adhering to safety protocols in a critical environment.

• Conducted pre-trip inspections, verifying vehicle safety and compliance with regulations.
• Performed quality control checks and maintained accurate fuel documentation to ensure compliance with safety standards.

Maintained accurate fueling logs for regulatory compliance and record-keeping.

• Reported system issues to IT and operations teams

Unloaded deliveries and arranged product displays to improve customer engagement and satisfaction.

Restocked inventory and organized store layout to maximize customer access and product visibility.

• Utilized handheld scanners for precise tracking of inventory data.
• Corrected pricing discrepancies to ensure accurate product representation.
• Communicated supply needs and stock discrepancies to management to ensure timely restocking and inventory accuracy.
• Assisted customers with inquiries to facilitate problem resolution.