Zaid Flores Carlos

Drove operational efficiency and effectiveness as a key member of the IT applications development team, ensuring accurate and timely support across various facets:

• Streamlined application testing processes, reducing testing turnaround time by 15% while maintaining high-quality standards
• Conducted comprehensive analysis through application code reviews, identifying and rectifying potential vulnerabilities, resulting in a 15% improvement in overall application security
• Aided eCommerce and Salesforce teams with several B2B & B2C projects including: Updating Order Entry platform with new features, Upgrading suite of SSRS reports, Delivering new integrations between Shamrock, DocuSign and UKG systems.

Facilitate seamless project execution by actively supporting the project manager in various operational aspects:

• Effectively managed cloud services and software development teams, ensuring smooth collaboration and coordination, resulting in timely project deliverables and client satisfaction
• Facilitated weekly meetings with clients, fostering open communication channels and ensuring alignment of project goals with client expectations, ultimately enhancing project transparency and stakeholder satisfaction
• Professional development in pursuing and acquiring certifications under AWS, Microsoft, and Google, enhancing technical expertise and contributing to the team's skill set diversification.