Zaid Hanif
Houston,TX
Summary
Dynamic sales professional with a proven track record at Bank of America, excelling in relationship building and customer service. Expert in cross-selling financial products, achieving high customer satisfaction ratings. Resourceful and collaborative, I consistently exceed sales targets while fostering strong client connections and delivering tailored solutions.
Overview
10
10
years of professional experience
Work History
Relationship Banker
Bank of America
Sugar Land, TX
06.2023 - 07.2025
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Analyzed customers' financial information to deliver personalized account guidance.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Presented new and additional products and services to existing customers.
- Provided customers with additional information regarding account services.
B2B Sales Representative
AT&T
Houston, TX
05.2022 - 08.2023
- Generated leads through cold calling, email campaigns, and social media marketing initiatives.
- Consistently met or exceeded monthly performance metrics such as call volume, pipeline generation, and closed deals.
- Streamlined sales processes to improve efficiency and reduce time-to-close for new deals.
- Worked closely with internal support teams to resolve any client issues or concerns quickly and effectively.
- Exceeded quarterly sales targets consistently, contributing to the overall success of the team.
- Identified potential upsell opportunities to increase average deal size and maximize revenue potential.
- Provided valuable feedback from customers to inform product development efforts.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Delivered compelling presentations tailored to individual client needs, effectively communicating product value propositions.
Sales Analyst
TQL
Houston, TX
08.2020 - 05.2022
- Coordinated daily freight movements across North America, achieving on-time pickups and deliveries for multiple clients.
- Reduced carrier fall-offs by 30% through proactive communication and performance monitoring.
- Initiated over 100 cold calls daily, resulting in 25 new carrier partnerships and 15 customer accounts within six months.
- Negotiated advantageous pricing agreements with clients and trucking companies to enhance profit margins.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Sales Lead
Coach
Sugarland Texas
12.2019 - 08.2020
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Achieved consistent sales growth, setting and monitoring ambitious sales targets.
- Enhanced team morale and cohesion through regular motivational sessions and incentives.
Store Manager
GNC Live Well
Detroit, MI
05.2015 - 11.2019
- Ensured smooth store operations while maintaining a clean and safe environment for customers and employees.
- Controlled inventory and cash flow, overseeing all opening and closing procedures.
- Addressed customer complaints swiftly to preserve positive client relationships.
- Led team of store employees in high-pressure environment through effective communication and encouragement.
- Boosted customer satisfaction by implementing comprehensive staff training programs.
- Optimized inventory management with organized backroom processes for efficient ordering.
- Drove sales growth through creative visual merchandising solutions and store design strategies.
Education
Business Administration
Wayne State University
Detroit, MI05.2021
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Cross-selling products
- Community relations
- Resourcefulness
- Excellent communication
- Teamwork and collaboration
Timeline
Relationship Banker
Bank of America
06.2023 - 07.2025
B2B Sales Representative
AT&T
05.2022 - 08.2023
Sales Analyst
TQL
08.2020 - 05.2022
Sales Lead
Coach
12.2019 - 08.2020
Store Manager
GNC Live Well
05.2015 - 11.2019
Business Administration
Wayne State University