Zaid Hydari
Client Success Manager
Newark,California
Summary
Results-oriented professional with 7+ years in healthcare account and project management, consistently driving renewals, upsells, and revenue growth. Adept at building client trust, analyzing needs, and delivering tailored solutions that boost retention and lifetime value. Seeking to transition into luxury auto sales, bringing a proven record of exceeding targets and growing high-value portfolios.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
TheKey
05.2024 - Current
- Deliver comprehensive client assessments, directly enabling tailored care plans that improved client health outcomes and reduced hospital readmissions.
- Manage a portfolio of client accounts, driving growth through strategic renewals and upselling of care services.
- Increase client retention by implementing proactive engagement strategies, reducing churn among at-risk clients.
- Execute regular touchpoints and business reviews for high-value accounts, resulting in upsold caregiver hours and increased client lifetime value.
Business Operations Analyst
Stanford Health Care
01.2022 - 05.2024
- Led logistics and workflow design across enterprise-level projects, improving operational efficiency and ensuring alignment with hospital-wide strategic initiatives.
- Partnered with cross-departmental stakeholders to gather business requirements, streamline workflows, and accelerate project delivery timelines.
- Orchestrated logistical support for cross-functional projects, coordinating stakeholder meetings, facilitating training for frontline staff, and delivering projects on time.
- Supported high-impact strategic initiatives alongside Program Managers, reducing workflow redundancies and contributing to process efficiency.
Administrative Assistant
Stanford Health Care
05.2020 - 12.2021
- Orchestrated end-to-end recruitment efforts, posting job listings, reviewing resumes, conducting phone screens, and scheduling interviews; streamlined hiring workflows and improved candidate acceptance rates.
- Managed calendars for Directors, scheduling meetings, interviews, and speaking engagements; reduced scheduling conflicts and improved daily operational efficiency.
- Facilitated onboarding for new hires, providing resources and structured support to accelerate ramp-up time and boost retention.
- Oversaw Smartsheet dashboards and reporting to track equipment, onboarding progress, and project milestones; improved reporting accuracy and enabled real-time decision-making.
Design & Construction Financial Data Aide IV (Contract)
Stanford Health Care
03.2019 - 04.2020
- Reviewed purchase requisitions, verifying mathematical accuracy, project coding, documentation, and tax compliance; improved approval accuracy and reduced rework.
- Processed purchase orders and invoices in Proliance with high accuracy, ensuring seamless transaction flow and reducing payment cycle times.
- Resolved purchase order and billing discrepancies promptly, reducing vendor payment delays and improving vendor satisfaction.
- Conducted monthly reconciliations between the construction cost database and the company's general ledger, maintaining accuracy and ensuring compliance with audit standards.
Education
BAS Business Administration - Information Technology and Human Resource Management
California State University East Bay
Hayward, CA06.2017
Skills
- Strategic planning and process improvement
- Cross-functional team collaboration
- Customer/client relationship management
- Microsoft office suite (Excel, Word, PowerPoint, Project)
- Attention to detail and data accuracy
- Data analysis & reporting (Excel, Tableau, Smartsheet)
- Training & mentoring team members or clients
- Time management and workflow prioritization
- Stakeholder management and communication
Websites
Timeline
Customer Success Manager
TheKey
05.2024 - Current
Business Operations Analyst
Stanford Health Care
01.2022 - 05.2024
Administrative Assistant
Stanford Health Care
05.2020 - 12.2021
Design & Construction Financial Data Aide IV (Contract)
Stanford Health Care
03.2019 - 04.2020
BAS Business Administration - Information Technology and Human Resource Management
California State University East Bay
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