Zaid Kabir
Computer Science Major
Troy,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Help Desk and Email Support
Stream Data Solutions
07.2022 - 06.2023
- End User Support: Maintenance & upgrade desktop applications such as windows 2010, Office 2016, File Server, Share & NTFS permissions
- Maintenance & Patching: manage change control and schedule patching and upgrade for OS and applications
- IT Email and Application Support for MS Exchange 2019 and Office 365
- Support End Users IT needs: maintain and install and upgrade windows 2010, 2011, Office 2010, 2016
- ADD/Remove shared Mailboxes Folders and File -Access Permissions Exchange Server 2019/Office 365 Basic level knowledge for O365 Tenant Transport Rules for both On premise Exchange and Office 365 Mail flow (both On premise & Office 365) Spam filter, whitelist, blocked list
- O365 Message Filtering Exchange 2019 DAG HA End users support and documentation for Outlook 2013/2016/O365 Daily support for messaging, ACL, Remote mailbox issues, Delegation
Education
High School Diploma -
Adlai E. Stevenson High School
Sterling Heights 05.2001 -
Bachelors -
University of Michigan Dearborn
Dearborn, MI05.2027
Skills
Microsoft Office 365 Hybrid/Microsoft Office 2016
Windows Server/Client
Mailbox Move/Migration
Mailbox Move/Migration
Litigation Holds/Access Permissions
Outlook 2013/2016/O365
Active Directory (On-Premise/Azure)
Domain Controller
DNS
Cherwell Service Management – Ticketing System (Incident, SRF, Tasks)
Remote Support using: RDP, Team Viewer, Microsoft Teams
C
Websites
Projects
GDSC - Google Developer Student Club:
As part of a collaborative effort within a team of four, I contributed to the development of a Google extension tailored to enhance the academic experience for students. Our extension seamlessly integrates RateMyProfessor functionality, streamlining class registration procedures by a remarkable 200+% of just time saved. This initiative was undertaken in affiliation with the Google Developer Student Club, showcasing our commitment to leveraging technology for educational empowerment.
Timeline
Help Desk and Email Support
Stream Data Solutions
07.2022 - 06.2023
High School Diploma -
Adlai E. Stevenson High School
05.2001 -
Bachelors -
University of Michigan Dearborn