Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ZAID KHAN

Jericho,NY

Summary

A highly motivated and results-driven Linux Engineer with over 6 years of experience in system administration, virtualization, and cloud infrastructure management. Proven expertise in troubleshooting complex technical issues, optimizing server performance, and automating workflows using tools like Ansible and Bash scripting. Adept at managing multi-platform environments, ensuring seamless operations, and delivering exceptional technical support in fast-paced, dynamic settings. Skilled in VMware, AWS, Docker, and ServiceNow, with a strong focus on patch management, provisioning management, server migration, and network troubleshooting.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Support Engineer

ABC News
New York City, NY
09.2022 - Current
  • Troubleshooted and resolved complex technical issues encompassing applications, databases, and servers, ensuring uninterrupted broadcast operations
  • Collaborated with technical staff to identify and resolve critical system issues, fostering a proactive and solution-oriented team environment
  • Installed, configured, and performed daily maintenance on broadcast systems, contributing to the seamless operation of internal and production office technologies
  • Executed access zone failovers on the Dell Isilon storage cluster, demonstrating proficiency in maintaining storage infrastructure
  • Conducted AWS Elemental software upgrades and Elemental Conductor reboots, showcasing expertise in cloud infrastructure management
  • Efficiently handled the ServiceNow ticket queue, ensuring timely resolution of end-user issues and maintaining high levels of customer satisfaction
  • Provided expert technical support for end users, responding promptly to help desk tickets, emails, and various communication channels
  • Led, executed, and completed projects as directed by management, showcasing a proactive and results-driven approach to technology initiatives
  • Demonstrated the ability to learn and adapt quickly to new situations and changing priorities, ensuring agility in a dynamic broadcast technology environment
  • Communicated positively and effectively with clients and coworkers to understand administrative needs, enhancing collaboration and user satisfaction
  • Proficiently troubleshoot IBM Aspera On Cloud to ensure seamless file transfer for users, demonstrating a keen problem-solving ability and technical expertise in resolving issues promptly
  • Expertly manage Windows server patching operations, ensuring system security and optimal performance, while demonstrating proficiency in the seamless provisioning and decommissioning of both Linux and Windows servers

Linux Admin

CBS News
New York City, NY
04.2019 - 07.2022
  • Provided day-to-day build support in an environment consisting of thousands of Linux servers
  • Monitoring the Health of the Servers daily
  • Configuration of remote access utilities allows users to regulate access to services like SSH
  • Deploying VMs, creating customized templates, and managing VMware ESXI, vCenter, and ClusterEnvironment
  • Working with VMotion for Hot and Cold migrate VMs from one ESXi server to the other ESXi server
  • Creating, modifying, and deleting users, and groups and assigning the permissions to users and groups
  • A customizing configuration like package management, upgrading, migrating from old Hardware to New Architecture, and decommissioning servers
  • Automating tasks, provisioning, configuration, running applications, and on multiple nodes with Ansible
  • Cloning code from a centralized platform, modifying and committing changes, and pushing codes from local and master branches to central repositories
  • Pulling Docker Images from the Docker Hub, running images, and deploying containers
  • Worked on daily work orders, including configuration maintenance of file systems & extending with LVM, and creation of partitions as needed
  • Experience in formatting the disks with different file systems (EXT4 & XFS) and the ability to resize the file systems
  • Resolving network latency and connectivity issues using network tools like ping, and traceroute
  • Managing RAID levels using striping and mirroring technology and achieving redundancy and performance
  • Diagnosing the tickets and incidents received from the Service Now ticketing system, conducting Root Cause Analysis (RCA) to remediate and implement future-proofing measures, leading to a sharp reduction in the recurrence of future incidents
  • Configuring and troubleshooting NFS server/client architecture to share files with remote servers and manage a storage solution
  • Setting Cron jobs to automate simple tasks and automation of server maintenance
  • Capable of managing the different user modes, recovering the root password, and hardening the OS

IT Operator

Getflix
Berkeley Height, NJ
12.2017 - 03.2019
  • Installed, configured, and updated Linux machines, with Red Hat, and CentOS
  • Installing and updating packages on RHEL servers using YUM, and RPM utilities
  • Identifying, researching, and resolving technical problems and extending support to different teams and customers
  • Denying some specific machines to build connections while allowing others to have secure connections to servers using the SSH service
  • Enabled the users to perform their tasks smoothly by provisioning updated equipment
  • Carefully monitored and examined the system and hardware logs reported the errors and sorted out solutions in collaboration with respective teams
  • Managed backup and data compression using tar, zip, and gzip utilities

Education

Bachelor of Science - Computer and Information Sciences

SUNY College At Old Westbury
Old Westbury, NY
05-2022

Skills

  • RHEL
  • CentOS
  • Cloning
  • Snapshot
  • Users and Groups Administration
  • Disk Management
  • NFS
  • LVM
  • Ext4
  • XFS
  • RAID Levels
  • Samba
  • FTP
  • TFTP
  • NTP
  • Virtualization
  • ESXi
  • VSphere
  • VCenter
  • Vmotion
  • Server Migrations
  • Nagios
  • Ansible
  • Ansible playbooks
  • GIT
  • ILo
  • Idrac
  • DHCP
  • DNS
  • RPM
  • YUM
  • Tar
  • Gzip
  • Iptables
  • Firewalld
  • SELinux
  • Docker
  • Apache
  • Bash Scripts
  • Cronjobs
  • SSH key-based authentication
  • Clusters
  • ServiceNow
  • Hypervisor
  • Decommissioning and Monitoring
  • Patching
  • Provisioning
  • SolarWinds
  • IBM Aspera Oncloud
  • KeyStone
  • INews
  • AWS
  • EC2
  • Active Directory
  • Net Box
  • System administration
  • Operating systems
  • Linux administration
  • Virtualization technologies
  • Remote desktop support
  • Information security
  • Firewall management
  • Software installation
  • Incident management
  • IT documentation
  • Server management
  • Windows server
  • Storage area networks
  • Active directory
  • Scripting languages
  • Hardware diagnostics

Certification

  • Fundamentals of Red Hat Enterprise Linux, Coursera, 01/01/23
  • Foundation of Red Hat Cloud-native Development, Coursera, 03/01/23
  • Introduction to Cyber Attack, Coursera, 04/01/23

Timeline

IT Support Engineer

ABC News
09.2022 - Current

Linux Admin

CBS News
04.2019 - 07.2022

IT Operator

Getflix
12.2017 - 03.2019

Bachelor of Science - Computer and Information Sciences

SUNY College At Old Westbury

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