ZAID MANJI
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Command Center Specialist
Northside Hospital
Atlanta, Georgia
01.2026 - Current
- Managed high-volume calls with professionalism to resolve customer inquiries, complaints, and service requests.
- Conducted detailed research to effectively address customer web-based demand communications.
- Managed multiple responsibilities in a fast-paced environment.
- Executed financial decisions regarding customer accounts, ensuring revenue protection and accurate account adjustments.
Substitute Teacher
Gwinnett County Public Schools
08.2023 - Current
- Managed diverse classes by enforcing rules and maintaining a productive learning environment.
- Adapted instructional materials to meet individual student needs and learning styles.
- Adapted quickly to new teams, facilitating seamless transitions and continuity of learning.
- Communicated regularly with parents to provide updates on student progress and engage them in classroom activities.
Education
Bachelors - Political Science
Georgia State University
Atlanta, GA05-2026
High School Diploma -
Peachtree Ridge High School
Suwanee, GA05-2023
Skills
- Incident Management
- Operational Support
- Policy adherence
- Policy compliance
- Schedule management
- Employee Relations & Engagement
- Conflict resolution
- Effective communication
- Incident management
Certification
- Conflict Resolution Workshop
- Leadership Development Tag
- HR Compliance & Workplace Policies
- Teacher Training Program
Professional Interests
- Talent Acquisition & Retention
- Diversity & Inclusion
- Employee Engagement
- Organizational Leadership
Languages
English, Urdu, Hindi, Marathi, Gujrati
Timeline
Command Center Specialist
Northside Hospital
01.2026 - Current
Substitute Teacher
Gwinnett County Public Schools
08.2023 - Current
Bachelors - Political Science
Georgia State University
High School Diploma -
Peachtree Ridge High School