Zaid Rehman
Orlando
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
General Merchandise Lead
Target
02.2023 - 04.2024
- Enhanced customer satisfaction by ensuring timely and accurate stocking of merchandise on sales floor.
- Improved store layout by strategically organizing product displays for better visibility and accessibility.
- Streamlined inventory management processes, resulting in reduced overstock and increased turnover rates.
- Led a team of associates to maintain high standards of cleanliness, organization, and customer service throughout the store.
- Managed a team of 25 plus team members.
Fulfillment Lead
Target
06.2022 - 02.2023
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
- Coordinated with team members for efficient inventory management, maintaining optimal stock levels and reducing backorders.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
Store Remodel Team Lead
Target
03.2022 - 06.2022
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Coached team members in techniques necessary to complete job tasks.
- Worked with general contractors, and strategized accordingly to execute remodel projects through out the store.
General Merchandise Expert
Target
10.2017 - 04.2022
- Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
- Owned home decor, bedding, and bath zone each day, keeping everything customer- and inspection-ready.
- Built eye-catching displays of products such as home furnishing/seasonal products, and impulsive buy end caps to generate more sales.
- Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Set up regular and promotional signage throughout sales floor.
- Operated zebra handheld device to scan inventory, pull and backstock product, obtain information to help assist guests, review sales for designated departments, picking orders for guests.
Shift Lead
Ocean Air Enterprise
06.2010 - 05.2021
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Managed 8+ employees per shift
CSA
Amazon
07.2017 - 10.2017
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided primary customer support to internal and external customers.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Interfaced with airlines, shipping, trucking and related carriers to understand requirements and track shipments.
- Handled over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Education
No Degree - Business Management
Valencia College
Orlando, FL05.2024
High School Diploma -
Cypress Creek High School
Orlando, FL05.2012
Accomplishments
Achieved sales team member of the year for Tech department in 2019.
Timeline
General Merchandise Lead
Target
02.2023 - 04.2024
Fulfillment Lead
Target
06.2022 - 02.2023
Store Remodel Team Lead
Target
03.2022 - 06.2022
General Merchandise Expert
Target
10.2017 - 04.2022
CSA
Amazon
07.2017 - 10.2017
Shift Lead
Ocean Air Enterprise
06.2010 - 05.2021
No Degree - Business Management
Valencia College
High School Diploma -
Cypress Creek High School
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