Zaida Berlingeri
Hudson,FL
Summary
Health services executive with vast experience in the efficient management of different healthcare settings. Skilled in planning, developing, executing, and managing resources aligned with the organizational mission and goals. Experienced in accreditation and licensure processes. Experienced in the evaluation of population health strategic initiatives, high value networks, and population health data operations, analytics, and reporting. Strategic motivator that adapts effectively to work with all members of the organization and the community to introduce positive changes and meet objectives. Experienced in starting up new services/projects and in developing and implementing operational plans. Demonstrated accountability for clinical practices, services and administrative activities. A proven leader that possesses excellent interpersonal and oral and written communication skills, committed to reaching corporate goals through high quality, safety-oriented services.
Overview
19
19
years of professional experience
Work History
Manager, Special Projects
Diagnostic Clinic Medical Group
07.2022 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved overall project success rate with thorough assessment and mitigation strategies.
- Enhanced team performance through regular training sessions and performance evaluations.
- Fostered positive relationships with vendors and suppliers.
- Delivered high-quality results by maintaining clear communication channels among stakeholders.
- Developed detailed project plans, ensuring all milestones were met and expectations were managed effectively.
- Demonstrated exceptional leadership skills by inspiring team members to achieve their full potential in each project phase.
- Conducted regular progress reviews, identifying areas for improvement or course correction as needed.
- Maintained a keen focus on patient experience, implementing initiatives designed to improve satisfaction ratings and foster loyalty among those served.
- Areas of expertise: Patient Experience, Employee Engagement, Net Promoter Score, SDOH, Language Interpreting Service, Health Equity.
Director, Facility Based Care Management
Triple S Health Insurance Company
11.2020 - 05.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Established departmental performance goals and provided feedback for underperforming areas.
- Leaded the integration of hospital review clinical programs based on facilities census and population served.
- Develop and implemented strategies aimed to reduce ALOS and readmissions for Commercial, Medicare and Medicaid LOB.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Independent Consultant
ZB Health Management Consulting
05.2018 - 05.2022
- Handled confidential customer business and operational information.
- Served as an independent healthcare consultant to organizations who want to improve their quality and safety culture, customer service delivery, financial outcomes and their compliance with state and federal laws and regulations.
Administrator
Parkville Elderly Home
09.2018 - 05.2019
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed 114-bed elderly residential facility and assured compliance with state rules and regulations.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Developed and implemented marketing strategies aimed to offer personalized attention to potential clients.
- Enforced highly quality services for all residents and ensured adherence to the Resident's Bill of Rights.
Health Center Administrator
Perez & Medina Management Group
02.2015 - 11.2016
- Evaluated and adapted the health center''s service offerings to better match patient needs, ensuring a diverse range of accessible healthcare options for individuals within the community.
- Increased revenue generation by identifying areas for growth and developing targeted marketing strategies.
- Recruited top-tier talent for key positions within the health center through rigorous selection processes.
- Maintained a safe and hygienic environment within the health center, adhering to infection control guidelines and patient safety standards.
- Collaborated with medical staff to develop new policies and procedures, ensuring compliance with healthcare regulations.
- Managed daily operations at the health center, ensuring smooth functioning of all departments.
- Enhanced patient satisfaction by implementing efficient administrative systems and workflow processes.
Hospital Administrator
HIMA San Pablo Group
09.2005 - 11.2016
- Oversees the efficient operation of +250 acute hospital beds and 100 SNF beds.
- Oversees all aspect of ambulatory and ancillary service lines and worked in dyadic partnership with medical directors to ensure the delivery of high-quality, evidence-based patient care and outcomes.
- Spearheaded complex projects such as facility renovations or technology upgrades, ensuring successful completion on time and within budget constraints.
- Collaborated in the preparation of the annual budgets and monitored its correct use.
- Promoted a culture of safety within the organization, leading to decreased incidents and improved overall patient outcomes.
- Reduced operational costs through the implementation of efficient resource allocation strategies.
- Developed and implemented comprehensive emergency preparedness plans, ensuring readiness for potential emergency situations at all times, and served as Incident Commander.
- Strengthened interdepartmental collaboration by facilitating regular meetings among key stakeholders throughout the organization.
- Oversaw regulatory compliance measures across various departments, ensuring adherence to laws governing healthcare organizations at all levels of operation.
- Acted as liaison among governing boards, medical staff and department heads.
- Maintained a keen focus on patient experience, implementing initiatives designed to improve satisfaction ratings and foster loyalty among those served by the hospital.
- Oversaw recruitment, hiring and evaluation of administrative staff.
- Evaluated leaders performance regularly, offering constructive feedback designed to support improvement where needed.
- Optimized facility usage by overseeing space planning initiatives, resulting in increased capacity for patients and services.
- Improved patient satisfaction by streamlining hospital processes and enhancing communication between departments.
- Enhanced patient care by implementing evidence-based best practices and updating hospital policies accordingly.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed policies and procedures for effective hospital management.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff, patients and residents for continued compliance with associated regulations.
- Led accreditation inspections and processes for the acute hospital and SNF.
- Reviewed RFP and recommended vendors contracting.
- Supported strategies for patient and employee engagement.
Education
Bachelor - Health Sciences
University of Puerto Rico
San Juan, PRMaster - Health Services Administration
University of Puerto Rico
San Juan, PRSkills
Key Performance Indicators
Interpersonal Communications
Administrative Leadership
Regulatory Compliance
Creative Thinking
Work Planning and Prioritization
Quality Assurance & Safety Culture
Utilization Management & Transition of Care
Health Equity
Patient & Employee Engagement
Bilingual - Spanish & English
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager, Special Projects
Diagnostic Clinic Medical Group
07.2022 - Current
Director, Facility Based Care Management
Triple S Health Insurance Company
11.2020 - 05.2022
Administrator
Parkville Elderly Home
09.2018 - 05.2019
Independent Consultant
ZB Health Management Consulting
05.2018 - 05.2022
Health Center Administrator
Perez & Medina Management Group
02.2015 - 11.2016
Hospital Administrator
HIMA San Pablo Group
09.2005 - 11.2016
Bachelor - Health Sciences
University of Puerto Rico
Master - Health Services Administration
University of Puerto Rico
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