Zaida Bustamante Mora
Tracy,CA
Summary
Dynamic and results-oriented professional with extensive experience in retail and warehouse management, notably with Food Source LP. Excelled in stock management and customer service, enhancing store efficiency and customer satisfaction. Proven ability in leadership, driving team performance, and implementing quality control measures. Skilled in problem-solving and maintaining a positive, professional demeanor under pressure. Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
7
7
years of professional experience
Work History
Assistant Manager
cesmarble
Oakland, CA
04.2019 - 04.2024
- Assigned work and monitored performance of project personnel.
- Supervised daily operations including scheduling shifts, assigning duties.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
Stockroom Assistant
Ross Dress for Less
Castro Valley, CA
04.2018 - 02.2019
- Managed the organization of warehouse space to maximize efficiency.
- Inspected and checked products for defects or damages.
- Ensured that merchandise was properly labeled, priced, displayed and rotated.
- Organized shelves and racks in an orderly manner with correct product placement.
- Kept stockroom clean and neat for maximum productivity.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Received, unpacked and stored incoming stock items.
- Stocked shelves with new merchandise in a timely manner following established procedures.
Grocery Clerk
Food Source LP
Hayward, CA
06.2017 - 03.2018
- Organized backroom storage areas according to company standards.
- Conducted regular cleaning tasks, including sweeping, mopping, and dusting.
- Assisted in training new employees on store procedures and policies.
- Conducted regular inventories to ensure adequate stock levels were maintained at all times.
- Offered customers carry-out service at completion of transaction.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Welcomed customers, offering assistance to help find store items.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
Education
High School Diploma -
Tennyson High School
HaywardHayward High School
HaywardSkills
- Stock management
- Customer service
- Quality control
- Product labeling
- Organizational skills
- Merchandise stocking
- Rotating products
- Assisting customers
- Teamwork and collaboration
- Punctual and reliable
- Customer service-focused
- Price checking
- Store maintenance
- Project management
- Time management
- Problem solving
- Record keeping
- Decision-making
- Calm demeanor
- Flexibility and adaptability
- Positive and professional
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Manager
cesmarble
04.2019 - 04.2024
Stockroom Assistant
Ross Dress for Less
04.2018 - 02.2019
Grocery Clerk
Food Source LP
06.2017 - 03.2018
High School Diploma -
Tennyson High School
Hayward High School