Zaida Eiden

• Analyze credit reports and assess lending risk
• Process consumer loan and line of credit applications
• Open and close deposit accounts
• Educate members on financial products and solutions
• Ensure compliance with lending regulations and internal policies

• Provide financial planning guidance tailored to member needs
• Open, service, and close accounts
• Assist with digital banking support and product recommendations
• Maintain IRA/HSA certifications and compliance standards

April 2020 – October 2024

• Managed cash drawers and balanced nightly receipts
• Delivered high-volume customer service in fast-paced environment
• Opened and closed bar operations independently
• Maintained organized and clean workspace

• Assisted customers with fraud claims, transactions, debit card services, and digital banking
• Processed deposits, withdrawals, and cash handling with high accuracy
• Strengthened client relationships through consultative service
• Supported branch sales goals through product education

• Promoted to Floor Manager within one year
• Developed lesson plans and supervised staff
• Maintained perfect attendance record
• Provided leadership and operational support

• Food preparation and portion control
• Meal tray assembly and delivery
• Knowledge of therapeutic and modified diets
• Sanitation and food safety compliance
• Infection control procedures
• Kitchen organization and cleanliness
• Patient meal assistance
• Dietary restrictions awareness
• Temperature monitoring and logging

• Reviewed customer orders for fraud indicators
• Investigated suspicious transactions
• Assisted with police reports and documentation
• Provided phone support and case follow-up