Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Zaida Mamad

Tipp City,OH

Summary

Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Assistant/Receptionist

Dayton Springfield Heart and Vascular Medicine
Dayton, OH
01.2024 - Current
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Assisted back office patient processes to reduce office wait times.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Administered medications under physician's supervision.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Educated patients about medications, procedures and physician's instructions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Processed orders for medical supplies and lab equipment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Handled general office duties to support administrative staff during peak hours.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Prepared treatment rooms for patient examinations.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Maintained accurate records of patient data, test results, and other relevant information.
  • Assisted with stress tests, holter monitors, pacemaker checks and other diagnostic procedures as needed.
  • Ensured that all supplies necessary for performing EKG tests were stocked adequately.
  • Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.
  • Calibrated equipment regularly to ensure accuracy of test results
  • Routed laboratory or diagnostic results to appropriate staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scanned identification and Insurance card

Home Health Caregiver

United Hearts Health Care
Tipp City, OH
12.2022 - Current
  • Problem Solving
  • Observe and record daily progress
  • Emergency Response
  • Patience
  • (People who need care often take longer to complete simple tasks)
  • Positive Outlook
  • Detail Oriented
  • Order refills on medications
  • Coordinate scheduled doctor's appointments
  • Escort to appointments
  • Translate
  • Communicate with and Follow doctor's orders pertaining to the patients
  • Administrate medications
  • Supervised medication administration, personal hygiene and other activities of daily living
  • Maintained clean and well-organized environment for client happiness and safety
  • Aided with mobility and independence for disabled individuals and continually monitored safety
  • Improved patient outlook and daily living through compassionate care
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs
  • Transported clients to doctor's appointments and errands
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits
  • Documented client progress in charts and logbooks
  • Followed care plan and directions to administer medications
  • Monitored medications for patients with various conditions and kept watchful eye for side effects
  • Tracked and reported clients' progress based on observations and conversations
  • Assisted patients with personal care to alleviate burden on family members
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life
  • Monitored client's well-being, safety and comfort under physician direction.

Nursing Assistant

Kettering Health Network
Dayton, OH
09.2023 - 01.2024
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Implemented fall prevention techniques as specified in plan of care.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
  • Completed daily room cleaning and organizing to provide patients with clean environment.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Maintained sanitary conditions by providing immediate wound care and dressing changes.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Collected specimens from patients for laboratory testing purposes.

Cook and Server

Danbury Senior Living
Tipp City, OH
01.2023 - 09.2023
  • Cook and prepare food for the residents
  • Take orders from the residents
  • Prepare food for room trays
  • Excellent friendship with residents
  • Open the kitchen and dining area in the mornings
  • Communication
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
  • Trained new employees to perform duties
  • Explained menu items, describing ingredients and cooking methods upon request
  • Stocked service areas with supplies during slow periods
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners
  • Served food and beverages to residents and confirmed complete orders
  • Close the dinning and kitchen area end of the shift
  • Conflict resolution
  • Use washing and drying machines for linens
  • Organization
  • Ability to keep up in a fast-paced environment
  • Time management
  • Teamwork
  • Serving food for dementia residents
  • Communicating with dementia residents
  • Appropriate body Language
  • Patience
  • Legible handwriting
  • Multitasking
  • Serving residents with food and beverages requests in a timely, professional and friendly manner
  • Ability to talk and calm down dementia residents
  • Provided exceptional service to high volume of daily residents and their families
  • Presented menus to residents to answer questions about offered items and make suitable recommendations.

Machine Operator

Teeny Foods Inc
Portland, OR
04.2015 - 09.2016
  • Set up machines (calibration, cleaning)
  • Control and adjust machine settings (speed, printer and temperature)
  • Fix Issues that might occur during the shift
  • Documented daily production data and submitted accurate time logs to keep management up-to-date
  • Monitored and observed production line to watch for pile-ups and jams
  • Verified production orders prior to starting set-up
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues
  • Prepared machine for production processes by equipping with required tools and parts
  • Manipulated controls to set, activate and adjust mechanisms on machinery
  • Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime
  • Completed written reports of problems and necessary repairs to forward to management and maintenance personnel
  • Load and operate the machine
  • Feed baked products automated machines
  • Check output to spot any machine-related mistakes or flaws
  • Keep records of approved and defective unites or final products.

Cashier

Euro Foods Market
Portland, OR
12.2013 - 12.2015
  • Service
  • Cash handling
  • Communication Skills
  • Sales
  • Attention to detail
  • Basic math
  • Friendliness
  • Retail
  • Cleaning the front-end areas to give customers and staff a pleasant experience
  • Flexibility
  • Manage transactions with customers using cash registers
  • Collect payment whether in cash, credit or debit
  • Issue receipts, refund or change
  • Scan products and insure pricing is accurate
  • Answered customer questions and provided store information
  • Accepted cash and credit card payments, issued receipts and provided change
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Collected payments and provided accurate change
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Substitute on Calls - Teacher Assistant

Mt. Hood Community College
Portland, OR
  • Assists teacher in classroom care giving routines
  • Assists the teacher to work with individuals and groups of toddlers
  • Maintain effectiveness in a stressful situation
  • Effectively interact with toddlers in a responsive, positive and sensitive manner
  • Meet the physical requirements necessary to perform the assigned duties safely and effectively
  • Managed classroom supplies and materials
  • Monitored student behavior at lunch and recess
  • Corrected student work under supervision of lead teacher
  • Supervised children and participated with children in activities
  • Modeled activities for students struggling to understand written instructions
  • Established positive relationships with students, parents, fellow teachers and school administrators
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success
  • Laminated teaching materials to increase durability under repeated use
  • Shared information about student progress and concerns with lead teacher.

Education

Medical Assistant, Phlebotomy, EKG Technician And Patient Care/Multi-Skilled Technician Certificates -

Larock Healthcare Academy
Columbus, OH
12.2023

CPR Certificate -

American Red Cross
09.2023

High School Diploma -

David Douglas High School
06.2009

Skills

  • Customer Service
  • Computer Skills
  • Excellent Microsoft Office skills (Word, Excel, Access, and PowerPoint)
  • Table Bussing
  • Menu Knowledge
  • Special Dietary Requirements
  • Check Payment Processing
  • High-Volume Dining
  • Food Safety Understanding
  • Food Inspection
  • Point of Sale (POS) System Operations
  • Order Management
  • Effective Customer Upselling
  • Stocking and Replenishing
  • Dining Customer Service
  • Food Running
  • Supply Restocking
  • Cash Handling
  • Order Accuracy
  • Table Setting Arrangements
  • Food Delivery
  • Dish Preparation
  • Relationship Management
  • Liquor, Wine, and Food Service
  • Guest Relations Management
  • Beverage Preparation
  • Performance Improvement
  • Positive and Professional
  • Suggestive Selling
  • Price Memorization
  • Service Prioritization
  • Menu Presentation
  • Menu Memorization
  • Quality Control
  • Housekeeping
  • Client Safety and First Aid
  • OH Driver's License
  • Interpersonal Communication
  • Client Documentation
  • Schedule Management
  • Patient Transportation
  • Compassionate Client Care
  • Mobility Support
  • Behavior Redirection
  • Medication Administration
  • First Aid and Safety
  • Meal Preparation
  • Patient Care
  • Light Housekeeping
  • Collecting Specimens
  • Vital Signs Collection
  • Nutrition and Diet
  • Surgical Preparation
  • Infection Control
  • Catheter Care
  • CPR Certification
  • Room Cleaning and Restocking
  • Patient Care Quality
  • Collecting specimens
  • Check-in coordination
  • Insurance authorizations
  • Team management and supervision
  • Prescription refills
  • Electronic medical records
  • Vital signs and examinations
  • Medical records management
  • Appointment confirmation
  • Front office management
  • Verbal and written communication
  • Multitasking and organization
  • Multi-line telephone systems
  • Scheduling
  • Call forwarding
  • Researching skills
  • Decision-making
  • Appointment scheduling
  • Document management
  • Attention to detail

Certification

  • High School Diploma, 2005-2009
  • Administrative Assistant, Portland Community College, 2014
  • CPR Certificate, American Red Cross, 2023-2025
  • Medical Assistant, Larock Healthcare Academy, 2023, True
  • Phlebotomy, Larock Healthcare Academy, 2023, True
  • EKG Technician, Larock Healthcare Academy, 2023, True
  • Patient care/Multi-Skilled Technician, Larock Healthcare Academy, 2023, True

Languages

  • English, Professional
  • Turkish, Professional
  • Russian, Professional

References

  • Abu, Teeny Foods, 3434 NE 170th Pl, Portland, OR, 97230, (503) 252-3006
  • Gulya Rasulova, Danbury Senior Living, 8001 Red Buckeye Dr., Tipp City, OH, 45371, (773) 225-8530
  • Sveta Muradova, United Hearts, 3515 Springdale Rd, Cincinnati, OH, 45251, (443) 824-6805
  • Vicki Papaioannou, Dayton, Springfield Heart and Vascular Medicine, Dayton, OH (937) 789-4302

Timeline

Medical Assistant/Receptionist

Dayton Springfield Heart and Vascular Medicine
01.2024 - Current

Nursing Assistant

Kettering Health Network
09.2023 - 01.2024

Cook and Server

Danbury Senior Living
01.2023 - 09.2023

Home Health Caregiver

United Hearts Health Care
12.2022 - Current

Machine Operator

Teeny Foods Inc
04.2015 - 09.2016

Cashier

Euro Foods Market
12.2013 - 12.2015

Substitute on Calls - Teacher Assistant

Mt. Hood Community College

Medical Assistant, Phlebotomy, EKG Technician And Patient Care/Multi-Skilled Technician Certificates -

Larock Healthcare Academy

CPR Certificate -

American Red Cross

High School Diploma -

David Douglas High School
  • High School Diploma, 2005-2009
  • Administrative Assistant, Portland Community College, 2014
  • CPR Certificate, American Red Cross, 2023-2025
  • Medical Assistant, Larock Healthcare Academy, 2023, True
  • Phlebotomy, Larock Healthcare Academy, 2023, True
  • EKG Technician, Larock Healthcare Academy, 2023, True
  • Patient care/Multi-Skilled Technician, Larock Healthcare Academy, 2023, True

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Zaida Mamad