Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Zaida Rivera

Yonkers

Summary

Experienced and results-driven Facilities Manager with over 30 years of expertise in managing and improving operations in facilities management, office administration, and team leadership. Adept at overseeing diverse teams, implementing cost-effective solutions, and maintaining high standards of cleanliness and operational efficiency. Proven track record of improving service delivery, streamlining workflows, and exceeding client expectations. Skilled in fostering positive tenant relationships and aligning facility operations with client goals to ensure long-term satisfaction.

Overview

13
13
years of professional experience

Work History

Assistant Facilities Manager

Cushman & Wakefield
02.2021 - Current
  • Manage day-to-day operations for the NY UBS campus, overseeing janitorial, life-safety, engineering, site services, and maintenance programs to ensure compliance with client specifications and company policies.
  • Supervise internal and external teams to maintain building appearance, including exterior and interior upkeep, achieving a consistently clean and welcoming atmosphere.
  • Respond quickly to tenant maintenance requests, ensuring swift resolution and fostering a positive relationship between tenants and facility management.
  • Prepare and manage facility budgets, track expenditures, and ensure accurate contract compliance, leading to cost savings and process optimization.
  • Ensure timely completion of all required reports and documentation, including Property Information Book, Site Operating Manual, and Emergency Procedures Manual.
  • Perform regular facility inspections, identifying and addressing issues proactively to maintain operational excellence.

UBS Project Manager

CBS, Inc.
09.2019 - 02.2021
  • Directed custodial teams to maintain cleanliness and sanitation across multiple tenant spaces within the UBS building, ensuring adherence to high-quality standards.
  • Conducted quality evaluations to ensure work orders were completed accurately and efficiently, improving tenant satisfaction and service consistency.
  • Managed procurement and distribution of supplies, tracking usage and maintaining budget control to optimize operational costs.
  • Coordinated special cleaning projects, ensuring timely completion of high-priority tasks within the building's various spaces.

Facilities Supervisor

CBS, Inc.
07.2017 - 08.2019
  • Led custodial teams in maintaining cleanliness across tenant spaces, including common areas, entrances, and walkways, with a focus on sanitation and appearance.
  • Conducted performance evaluations and supervised counseling efforts to improve employee performance and foster a positive work environment.
  • Managed weekly payroll and coordinated the scheduling of staff, ensuring flexible staffing based on building requirements and operational needs.
  • Maintained consistent communication with tenants, addressing requests and resolving issues in a timely and effective manner.

Facilities Manager

College of Mount Saint Vincent
09.2012 - 06.2017
  • Managed a team of 30+ employees and 2 managers, overseeing all shifts and ensuring efficient facility operations across campus buildings.
  • Conducted performance evaluations, provided coaching, and led behavior-modification efforts to improve team performance and service quality.
  • Managed budgeting and forecasting for labor costs and supplies, achieving cost-saving efficiencies and staying within budgetary constraints.
  • Coordinated and supervised special cleaning projects during school breaks and holidays, ensuring facilities were ready for reopening.
  • Produced weekly payroll, tracked employee attendance, and managed scheduling based on fluctuating campus needs.

Skills

  • Advanced Microsoft Office Skills
  • Work Order Processing
  • Property Upkeep
  • Building Operations Management

Languages

Spanish
Native or Bilingual

Timeline

Assistant Facilities Manager

Cushman & Wakefield
02.2021 - Current

UBS Project Manager

CBS, Inc.
09.2019 - 02.2021

Facilities Supervisor

CBS, Inc.
07.2017 - 08.2019

Facilities Manager

College of Mount Saint Vincent
09.2012 - 06.2017

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Zaida Rivera