Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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ZAIDA RIVERA TORRES

Davenport,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

PRELOAD SUPERVISOR

UPS
DAVENPORT, FL
09.2023 - Current
  • Assigned work tasks to team members and supervised their progress to ensure timely completion.
  • Managed staffing requirements on a daily basis to maintain workload coverage.
  • Identified areas requiring additional training to enhance staff development.
  • Determined the presence of potential hazards or risks related to work environment and equipment malfunctioning.
  • Implemented cost-saving techniques to optimize workflow efficiency.
  • Addressed performance deficiencies and policy violations by implementing effective corrective action plans.
  • Trained new employees in job functions, operational procedures, and safety protocols.
  • Provided leadership guidance to promote a positive working environment.

LINEHAUL COORDINATOR

FEDEX GROUND
DAVENPORT, FL
02.2022 - 09.2023
  • Investigated potential problems related to delivery routes or driver performance issues.
  • Conducted regular inspections of vehicles to ensure compliance with safety regulations and maintenance schedules.
  • Developed routing plans for drivers that optimized delivery times while minimizing costs.
  • Utilized transportation management software to schedule linehauls according to customer requirements.
  • Collaborated with warehouse staff to coordinate efficient loading and unloading processes for linehauls.
  • Resolved issues related to shipment delays or errors in a timely manner.
  • Participated in meetings regarding route optimization strategies or improvements to existing procedures.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

SENIOR OPERATION ADMINISTRATOR

FEDEX GROUND
DAVENPORT, FL
12.2017 - 02.2022
  • Provided technical support for customers by troubleshooting system issues and resolving complaints in a timely manner.
  • Implemented and oversaw tracking metrics to measure operational efficiency and effectiveness.
  • Monitored service delivery, identified areas for improvement, and implemented necessary changes to ensure customer satisfaction.
  • Worked closely with cross-functional teams to create forward-thinking solutions that enhanced operational flow and reduced errors or inefficiencies.
  • Managed multiple projects simultaneously while adhering to tight deadlines and budgets.

COORDINATOR

WALT DISNEY WORLD PARKS & RESORT
ORLANDO, FL
11.2016 - 12.2017
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Monitored inventory levels and ordered additional supplies as needed.

TEAM LEADER

ABC FINE WINE & SPIRITS
ORLANDO, FL
10.2014 - 11.2016
  • Conducted regular performance reviews to assess individual team member progress.
  • Maintained oversight of daily operations to uphold adherence to company protocols.
  • Maintained a positive work environment that promoted collaboration between team members.

TEAM LEADER

FOREVER 21
ORLANDO, FL
12.2013 - 10.2014
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Established clear expectations for employees, providing guidance when needed.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

ADMINISTRATIVE ASSISTANT

BUEN SAMARITANO HOSPITAL
AGUADILLA, PR
01.2005 - 01.2008
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Handled confidential documents in an organized fashion according to established protocol
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Conducted audits of medical records to identify missing or incorrect documentation that could affect accurate coding and billing.
  • Performed data entry into electronic health record system for all relevant patient information including diagnoses, procedures performed, medications prescribed .
  • Provided administrative support including filing documents, preparing correspondence .

Education

Bachelor of science - Psychology

Pontifical Catholic University of Puerto Rico
Ponce, PR

Skills

  • Warehouse Operations
  • Workforce Planning
  • Performance monitoring
  • Logistics Management
  • Route planning expertise
  • Cost-control strategies
  • Quality assurance standards
  • Safety Procedures
  • Schedule Coordination
  • Decision-Making
  • Staff Training
  • Positive Attitude
  • Adaptability and Flexibility
  • Policy and Procedure Enforcement
  • Document Control
  • Workflow Optimization
  • Multitasking and prioritization
  • Excel spreadsheets
  • Scheduling and calendar management
  • Microsoft Word
  • Strong Problem Solver
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Labor Relations
  • Time Management

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

PRELOAD SUPERVISOR

UPS
09.2023 - Current

LINEHAUL COORDINATOR

FEDEX GROUND
02.2022 - 09.2023

SENIOR OPERATION ADMINISTRATOR

FEDEX GROUND
12.2017 - 02.2022

COORDINATOR

WALT DISNEY WORLD PARKS & RESORT
11.2016 - 12.2017

TEAM LEADER

ABC FINE WINE & SPIRITS
10.2014 - 11.2016

TEAM LEADER

FOREVER 21
12.2013 - 10.2014

ADMINISTRATIVE ASSISTANT

BUEN SAMARITANO HOSPITAL
01.2005 - 01.2008

Bachelor of science - Psychology

Pontifical Catholic University of Puerto Rico

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ZAIDA RIVERA TORRES