Zaida Reyes Violante
Edwards,CO
Summary
Detail-oriented Certified Sterile Processing Technician with experience in healthcare support, customer service, cash handling, inventory management, and team supervision. Proven ability to work efficiently in fast-paced environments while maintaining accuracy, organization, and high standards of service. Strong communication and leadership skills with a commitment to supporting team operations and delivering excellent customer care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Sterile Processing Technician
Vail Health Hospital
Vail, CO
09.2023 - Current
- Sterilized surgical instruments and equipment using steam, chemical, and gas methods to ensure compliance with safety standards.
- Operated and maintained sterilization equipment, including autoclaves and washer-disinfectors, to optimize workflow efficiency.
- Assembled instrument trays based on procedural requirements, ensuring accuracy in instrument selection for various surgeries.
- Conducted quality control checks on processed items to verify sterility and readiness for use in surgical procedures.
- Collaborated with surgical teams to address instrument needs, enhancing communication and operational effectiveness within the department.
- Trained new staff on sterilization protocols and best practices to promote consistency and adherence to safety regulations.
Front End Supervisor
Walmart
Avon, CO
10.2021 - 07.2023
- Supervised front-end operations, ensuring optimal customer service and efficient checkout processes.
- Trained and mentored team members, enhancing service quality and operational efficiency.
- Implemented best practices for cash handling procedures to minimize discrepancies.
- Coordinated scheduling for front-end associates, optimizing workforce allocation during peak hours.
- Resolved customer issues swiftly, improving overall satisfaction and loyalty.
- Conducted regular audits of registers, maintaining accuracy in cash management practices.
- Collaborated with management on promotional displays, boosting product visibility and sales.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
Cashier/Customer Service Representative
Walmart
Avon, CO
10.2020 - 10.2021
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations and support.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Ensured compliance with regulatory requirements for international money transfer transactions.
- Verified and cashed checks while adhering to compliance and security protocols.
Education
High School Diploma -
Battle Mountain High School
Edwards, CO05.2022
Skills
- Ethics and professionalism
- Patient confidentiality
- Workload prioritization
- Safety protocols
- Staff training
- Customer service
- Problem-solving skills
- Cash register operation
- Staff management
- Cash handling
Certification
CRCST Certification
BLS
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Sterile Processing Technician
Vail Health Hospital
09.2023 - Current
Front End Supervisor
Walmart
10.2021 - 07.2023
Cashier/Customer Service Representative
Walmart
10.2020 - 10.2021
High School Diploma -
Battle Mountain High School