Zaide Hernandez
Russellville,AR
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Careful Quality Inspector with extensive knowledge of pantyhose inspections and commitment to high-quality work. Known for great work ethic, consistent performance and great efficiency.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Russellville School District
Russellville, AR
01.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
- Developed rules and set goals to maintain order in classroom.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
Manager
Taqueria Lo Diferente
Russellville, AR
07.2019 - Current
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
Front Desk/housekeeping
La Quinta Inn & Suites
Russellville, AR
04.2020 - 12.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Trained new team members on company procedures, customer service and issue resolution.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
Boarding
Hanes
Clarksville, AR
04.2017 - 01.2019
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Tested pantyhose products and maintained detailed records in software system.
- Recorded defects and coordinated issue resolution with development team and functional leads.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
Education
High School Diploma -
Russellville High School
Russellville, AR05.2015
Skills
- Verbal and written communication
- Instructional technology
- Safety awareness
- Mathematical Calculation
- Defect Removal
- Operator Qualification Testing
- Quality Control
- Performance Monitoring
Languages
Spanish
Native or Bilingual
Timeline
Substitute Teacher
Russellville School District
01.2022 - Current
Front Desk/housekeeping
La Quinta Inn & Suites
04.2020 - 12.2021
Manager
Taqueria Lo Diferente
07.2019 - Current
Boarding
Hanes
04.2017 - 01.2019
High School Diploma -
Russellville High School
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