Summary
Overview
Work History
Education
Skills
Spanish
Timeline
Generic

Zaidie Schmidt

Round Lake,IL

Summary

I am an ambitious and passionate student looking to combine my strong work ethic and education towards my first internship.

Overview

2
2
years of professional experience

Work History

Club Life Concierge

Invited Clubs
San Diego, California
03.2024 - Current
  • Provided a welcoming and professional experience by directing members and guests to their destinations, and delivered personalized service by creating relationships and anticipating members' needs.
  • Utilized various software platforms to log and track member visits, maintaining accurate records to support personalized services and operational insights.
  • Supported Member Experience initiatives by assisting with projects such as Club newsletters, message-on-hold updates, website calendar maintenance, and event announcements, ensuring all materials are accurate and up-to-date.
  • Proactively created "Magic Moments" by anticipating and exceeding Member needs and expectations, delivering personalized service.
  • Informed Members and guests about Club amenities, services, upcoming events, and directions both in person and over the phone.
  • Assisted Members in scheduling appointments and reservations for Club programs and services, ensuring a seamless booking experience in alignment with Club standards.
  • Maintained a clean, organized lobby, front entrance, and work area, ensuring a welcoming environment and keeping necessary supplies stocked.
  • Fulfilled business service requests, including faxing, copying, mailing, and other concierge services, managing each request from initiation to completion.
  • member retentions tasks
  • public relations with members and outside organizations that the company partnered with

M Club Concierge

Marriott
Lincolnshire, Illinois
05.2024 - 08.2024
  • Retained knowledge of local events to offer recommendations and personal services.
  • Greeted guests upon arrival, ascertaining their needs and providing assistance.
  • Scheduled and arranged reservations for golf courses, spa treatments, restaurant dining, and other amenities within the club.
  • Handled requests for special accommodations or arrangements from members or guests as needed.

Head Server

Alpine Country Club
Round Lake, IL
07.2022 - 08.2024
  • Greeted guests upon arrival and escorted them to their assigned tables.
  • Checked back with customers to ensure satisfaction with each course.
  • Assisted other servers when needed during peak periods.
  • I worked at the private club for two summers and learned multiple jobs in the high-volume, fast-paced environment.
  • Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
  • Accurately recorded orders in POS system while providing excellent customer service.
  • Responded quickly to guest inquiries or complaints in a professional manner.
  • Regularly checked quality of ingredients used in preparation of dishes served.
  • Communicated regularly with kitchen staff regarding order status updates.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Barista

Starbucks
Hainesville, IL
08.2022 - 08.2023
  • I made interpersonal connections by memorizing the drinks of regular customers.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Adhered to health department regulations concerning sanitation standards.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Education

Bachelor of Arts - International Security And Conflict Resolution

San Diego State University
San Diego, CA
05-2027

Skills

  • Strong interpersonal skill
  • Team collaboration
  • Hospitality
  • Canva
  • Salesforce Lightning
  • Microsoft Office Suites
  • Cultural Competency
  • Decision-Making
  • Community Engagement
  • Public Speaking

Spanish

Proficient in conversational Spanish with the ability to read and write at an intermediate level. Demonstrates a solid understanding of the language to effectively communicate in diverse environments.

Timeline

M Club Concierge

Marriott
05.2024 - 08.2024

Club Life Concierge

Invited Clubs
03.2024 - Current

Barista

Starbucks
08.2022 - 08.2023

Head Server

Alpine Country Club
07.2022 - 08.2024

Bachelor of Arts - International Security And Conflict Resolution

San Diego State University

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Zaidie Schmidt