Zaidy Gonzalez
Lake Worth,USA
Summary
Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work.
Overview
18
18
years of professional experience
Work History
Supervisor- Claims Processing
Kanner & Pintaluga, P.A
2014.06 - 2026.05
- Supervised daily operations to ensure compliance with legal standards.
- Trained and mentored staff on company policies and procedures.
- Coordinated case management and workflow among team members.
- Reviewed case files for accuracy and completeness before submission.
- Conducted performance evaluations to identify training needs.
- Provided guidance and direction to subordinates regarding job duties andresponsibilities.
- Trained new employees on company policies and procedures.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Managed team between 4 to 8 employees, ensuring high productivity and quality standards were met.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Accounting - Submitting and organizing department expenses.
- Opened claims and handled cases for the states of Florida, Connecticut, New Jersey, Colorado and Utah.
Front Desk Receptionist
The Pediatric Center
2008.01 - 2014.05
- Verified Insurances
- Appointment Scheduling
- Answered Phone Calls
- Referrals
Education
High School Diploma -
South Tech Academy
Boynton Beach, FLSkills
Microsoft Word
Microsoft Outlook
Typing
Data Entry
File vine
CNG
Phone Etiquette
Medical Office Experience
Office Administration
Medical Scheduling
Insurance Verification
Medical Records
HIPAA
EMR Systems
Medical receptionist
Medical terminology
Westlaw
Sunbiz
Lexis-Nexis
Legal research
Languages
English & Spanish, Fluent
Assessments
- Administrative assistant/receptionist, Proficient
- Medical receptionist skills, Highly Proficient
- Basic attention to detail, Proficient
- Verbal communication, Highly Proficient
- Data entry: Accuracy, Highly Proficient
- Work style: Conscientiousness, Highly Proficient
- Call center customer service, Expert
- Customer service, Highly Proficient
- Advanced attention to detail, Expert
- Protecting patient privacy, Proficient
- Legal skills, Familiar
- Customer focus & orientation, Proficient
- Working with MS Word documents, Proficient
Timeline
Supervisor- Claims Processing
Kanner & Pintaluga, P.A
2014.06 - 2026.05
Front Desk Receptionist
The Pediatric Center
2008.01 - 2014.05
High School Diploma -
South Tech Academy