Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
References
Timeline
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Zaien Liu

Zaien Liu

Manchester,UK

Summary

Friendly and approachable individual with excellent communication skills. Positive and reliable, with talent for customer service and knack for multi-tasking in fast-paced environments. Builds relationships easily and encourages participation in group settings. Willing to pick up and is quick at learning new skills and abilities. Passionate about everything I do, with a wide range of knowledge for software, technology, culinary arts and music. Team player and is capable of handling conflicts amongst the team and/or with clients. Work especially well with children.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Child daycare worker

Private Hire
Manchester
01.2020 - Current
  • Supported teachers in managing challenging student behaviour, conducting progress meetings to provide feedback and recommend appropriate action.
  • Implemented creative arts into lesson plans enhancing student interest.
  • Worked closely with other assistants for smooth running of classes.
  • Helped maintain discipline in classrooms whilst encouraging active participation.
  • Assisted children with their daily routines, instilling discipline and responsibility.
  • Managed conflicts amongst kids effectively promoting harmony within the group,.
  • Used expert organisational skills to manage time and resources efficiently.

Cashier

Trust Trading PTY (LTD)
Gaborone
01.2024 - 08.2024
  • Greeted each customer warmly, creating a friendly shopping environment.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Completed Excel forms and updated internal records for completed transactions.
  • Resolved customer complaints and answered queries about store products.
  • Used Point of Sale system efficiently, speeding up transactions.

Volunteer Ukrainian Refugee social worker

Light and Love Home Poland
Krakow
11.2022 - 01.2023


  • Facilitated language classes, improving communication skills among Ukrainian refugees new to Poland.
  • Planned and organized daily events for refugees of all age group depending on their physical and emotional needs.
  • Established trustful relationships with people by maintaining confidentiality and demonstrating empathy in all interactions.

  • Read stories and lead activities to help children adapt to a new living environment.
  • Actively took part in various roles among the team including: Cooking, Serving, Tech Management, Utility Maintenance, Teaching Music
  • Cultivated relaxed kitchen atmosphere, staying calm in high pressure situations.

Education

MBChB (Bachelor of Medicine, Bachelor of Surgery) - Medicine

University of Manchester
Manchester
09.2024 -

A-Levels -

Maru-a-Pula
Gaborone, Botswana
01.2022 - 11.2023

GCSEs -

Maru-a-Pula
Gaborone Botswana
01.2019 - 11.2021

Skills

  • Excellent verbal communication
  • Time efficiency
  • Natural leader
  • Interpersonal skills
  • Customer service excellence
  • Teamwork
  • POS Systems
  • Basic First Aid and CPR certified
  • Handyman
  • Quick learner with great Hand-Eye Coordination

Languages

English
Proficient (C2)
Chinese (Mandarin)
Native
Chinese (Cantonese)
Intermediate

Affiliations

  • Music Composition and Production
  • Arts and Crafts
  • Cooking
  • Baking
  • Basketball
  • Interior Design

Certification

Level 3 Certificate in Graded Examination in Music Performance with Merit (Piano)- Trinity College London

Level 3 Certificate in Graded Examination in Music Theory with Distinction- Trinity College London


References

References available upon request.

Timeline

MBChB (Bachelor of Medicine, Bachelor of Surgery) - Medicine

University of Manchester
09.2024 -

Cashier

Trust Trading PTY (LTD)
01.2024 - 08.2024

Volunteer Ukrainian Refugee social worker

Light and Love Home Poland
11.2022 - 01.2023

A-Levels -

Maru-a-Pula
01.2022 - 11.2023

Child daycare worker

Private Hire
01.2020 - Current

GCSEs -

Maru-a-Pula
01.2019 - 11.2021

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Zaien Liu