Kenny Fernandez
Katy,TX
Summary
Empathetic and committed candidate with developed communication and customer service skills. Willing to help the team achieve the company's objectives.
Easy adaptation to the circumstances and requirements related to the position. Ability to establish effective and healthy working relationships and interact tactfully with customers, employees and the general public.
Overview
13
13
years of professional experience
Work History
Trucking Company CEO
Self Employed
08.2022 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees
- Maintained detailed records of each vehicle's history including inspections, repairs, accidents, mileage logs ensuring transparency in fleet management operations.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
Home Assessment Inspector
City of Gatineau
09.2017 - 05.2022
- Managed to deal with a large number of daily phone calls from taxpayers to schedule an appointment for the inspection
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Increased taxpayers satisfaction by kindly and professionally responding and addressing the taxpayers inquiries, requests and complaints.
- Maintained confidentiality of information regarding taxpayers and the City.
- Applied in-depth knowledge of finishing and construction materials to carry out over than 8800 inspections of residential-agricultural properties with care and a strong work ethic.
- Successfully applied and develop communications skills with the city taxpayers in stressful and unexpected situations.
- Performed field measurements and inspections in order to create, complete and/or update each electronic form in the city property assessment roll (inventory).
- Compiled, organized, and updated information in computer databases.
- Prepared a wide variety of records and inspections reports with rigor and attention to detail.
Real Estate Appraisal Technician
Evimbec Ltee
12.2016 - 09.2017
- Leveraged GIS technology (GeoCentralis) for spatial analysis of property locations, enabling more accurate understanding of local market dynamics.
- Documented condition and special features to provide accurate estimations.
- Inspected new and existing properties and noted distinctive characteristics.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Inspected properties first-hand, collected measurements and reviewed historical documents to complete thorough evaluations.
- Assisted appraisers in generating accurate valuations for residential properties through field inspections.
- Supported senior appraisers during high-stakes litigation cases with diligent preparation of materials related to contested property values or assessments disputes.
- Collected and analyzed relevant data to identify real estate market trends.
Student
Grasset Institute
08.2015 - 12.2016
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
Tour Guide
Grand Circle Foundation
03.2012 - 12.2013
- Built personal relationships with guests to promote positive experiences.
- Promoted and sold city tours and excursions
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
- Established positive relationships with tour members through fun and engaging conversation.
- Led tours in multiple languages, broadening audience reach and inclusivity of tour offerings.
Education
Undergraduate - Building Assessment And Appraisal Technology
College Andre Grasset
Montreal, Canada12.2016
Bachelor of Arts - French Language With English As A Second Language
University of Havana
Cuba07.2009
Skills
- Presentation and Communication Skills
- Client Engagement
- Proactive
- Sales abilities
- Customer service oriented
- Time Management
- Ethics and integrity
- Empathy
- Teamwork and Collaboration
- Multilingualism (English, Spanish, French)
- Excellent organizational skills
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Full Professional
Italian
Limited Working
Timeline
Trucking Company CEO
Self Employed
08.2022 - Current
Home Assessment Inspector
City of Gatineau
09.2017 - 05.2022
Real Estate Appraisal Technician
Evimbec Ltee
12.2016 - 09.2017
Student
Grasset Institute
08.2015 - 12.2016
Tour Guide
Grand Circle Foundation
03.2012 - 12.2013
Undergraduate - Building Assessment And Appraisal Technology
College Andre Grasset
Bachelor of Arts - French Language With English As A Second Language
University of Havana
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