Zaim Williams
Z&Z down to the root
Philadelphia,United States
5
years of professional experience
Reliable, customer-focused professional with 3+ years’ experience supporting individuals with behavioral health needs and providing safe, punctual transportation. Strong communicator with attention to detail, crisis de-escalation, and teamwork; currently pursuing IT studies (CompTIA A+ track) to expand technical capabilities and support operational efficiency.
Experienced with surgical preparation and patient care coordination. Utilizes thorough knowledge of sterile techniques and operating room protocols to support surgical teams effectively. Strong understanding of instrument handling and maintaining sterile environment ensures patient safety and successful outcomes.
Work History
Uber driver
2 Years 7 Months- Provide safe, punctual rides to passengers across Philadelphia, ensuring a positive customer experience and maintaining high satisfaction ratings.
- Optimize routes using navigation tools to improve efficiency and reduce trip times.
- Manage in-app payments, handle customer inquiries, and resolve issues professionally to preserve repeat business.
- Keep vehicle clean and perform routine safety checks to comply with local regulations and company standards.
Co owner/ dispatcher
4 Years 4 Months- Co-owner and operations lead for a small logistics company operating box trucks and sprinter vans, overseeing daily operations and driver coordination.
- Manage dispatching by sourcing loads, assigning drivers, and optimizing routes to maximize fleet utilization and improve delivery timeliness.
- Maintain driver communications, load documentation, and billing processes; ensure regulatory compliance and on-time pickups.
- Coordinate vehicle maintenance scheduling and basic operational logistics to support reliable service delivery.
Direct support professional
2 Years 10 Months- Provided daily support to individuals with mental health and behavioral challenges, assisting with personal care, medication reminders, and activities of daily living.
- Implemented individualized care plans and behavior support strategies to promote safety, independence, and progress toward personal goals.
- Documented client observations, incidents, and progress; communicated updates to supervisors and interdisciplinary teams to ensure continuity of care.
- Applied de-escalation techniques and crisis intervention when needed, maintaining client dignity and safety.
- Facilitated therapeutic and community activities to encourage social engagement and skill development.
Perioperative Technician
4 Months- Assisted surgical teams in preparing operating rooms and ensuring equipment availability.
- Maintained sterile environments by adhering to infection control protocols and procedures.
- Monitored patient vital signs during procedures, reporting abnormalities to medical staff promptly.
- Operated and troubleshot surgical instruments and equipment to ensure optimal functionality.
- Promoted patient safety through strict adherence to established protocols during surgery preparation tasks.
Education
Pursuing a technology program focused on IT support, hardware, and networking; on track to earn CompTIA A+ certification.
High school diploma
Skills
Attention to detail
Communication
Team work
Problem-solving
Dependable and trustworthy
Time management
Reliability
Excellent communication
Timeline
Uber driver
Uber
01.2024 - CurrentRead More
Perioperative Technician
Virtua Hospital
04.2022 - 08.2022Read More
Co owner/ dispatcher
Z&Z down to the root
04.2022 - CurrentRead More
Direct support professional
Delta T
08.2021 - 06.2024Read More
Penn foster
High school diploma
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Community college of Philadelphia
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