ZAIMAH ABDUL-MATIN
Atlanta,Ga
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales & Merchandising Representative
Nike At Lenox Mall
08.2020 - Current
- Conducted out-of-stock audits three times a week, resulting in15% decrease in stock shortages, ensuring consistent product availability and minimizing revenue loss
- Successfully trained new team members, leading to a 20% improvement in onboarding efficiency and team productivity within the first month
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Staying informed about Nike products, Including features, benefits, and technical aspects of each product
- Exhibited effective leadership by spearheading store set initiatives at Nike, overseeing team collaboration, task delegation, and meticulous attention to visual merchandising details
- Demonstrated unwavering commitment to elevating customer service experiences at Nike.
Customer Service Representative
Lowes
08.2017 - 05.2020
- Skillfully managed various customer issues, including delivery dates, installations, returns/exchanges, and pick-up orders, resulting in 15% improvements in issue resolution rates and positive customer feedback
- Provided friendly and efficient customer service, assisting customers with product information both in-store and at customer service desks.
- Professionally answered phone calls, addressed home improvement questions, and assisted with purchases ensuring high levels of customer service and engagement.
Tech Specialist
Best Buy
08.2017 - 02.2020
- Actively pursued knowledge and self-development, staying current with latest tech trends; played a vital role in a 20% boost in team-wide tech proficiency, ensuring Best Buy's commitment to delivering cutting-edge customer support
- Collaborated closely with sales team, contributing to enhanced selling skills; instrumental in achieving increases in team sales
- Built strong connections with customers, seamlessly bridging technology gaps to meet their needs; ensured personalized assistance and expert guidance
- Demonstrated proficiency in guiding customers through complex tech decisions and swiftly resolving technical issues., Ensured accurate and timely processing of Internet orders, leading to 15% reductions in order processing times and improved online shopping experience for customers
- Mastered comprehensive knowledge of all products and services at Lowe's
Education
Psychology -
Georgia State University
Atlanta2020
Skills
- Communication
- Multitasking
- Excel and Word
- Problem Solving
- Visual techniques
- Customer service excellence
- Sales Techniques
- Adaptability
- Product Knowledge
- Negotiation Skills
- Time Management
- Team Collaboration
- Presentation Skills
Certification
- Tech Sales , CourseCareers - September 21/2023 - October 21/2023
Timeline
Sales & Merchandising Representative
Nike At Lenox Mall
08.2020 - Current
Customer Service Representative
Lowes
08.2017 - 05.2020
Tech Specialist
Best Buy
08.2017 - 02.2020
Psychology -
Georgia State University
- Tech Sales , CourseCareers - September 21/2023 - October 21/2023
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