Zaimah Battle
Orange,NJ
Summary
Store Management Professional with over 10 years of experience leading organizations and diverse personnel to maximize revenue, facilitate effective merchandising, and continuously enhance the customer experience. Experience coordinating the grand openings of flagship/other organizational locations, hiring, mentoring, and training employees, and consistently achieving organizational objectives at the regional and national level.
Overview
16
16
years of professional experience
Work History
Department Manager
H&M
01.2022 - Current
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
Department Manager
H&M
09.2021 - 01.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Store Manager
New York and Company
04.2016 - 09.2020
- Recruited 40 employees, onboarding and training them to consistently exceed employment expectations
- Completed 20 annual employee evaluations, providing individuals with tangible and effective feedback to promote their performance and value-added impact
- Continuously improved the customer experience, creating a physical environment that was clean and appropriately stocked with a variety of inventory
- Increased revenue by 40% through strategic analysis of profit & loss (P&L) and its effects on customer purchases while consistently meeting and exceeding quarterly sales goals
- Oversaw the opening of three locations, coordinating employee recruitment initiatives and all human resources processes when onboarding employees
- Performed merchandising, creating aesthetically pleasing displays of available inventory to increase customer purchases
- Developed and implemented 5 store promotional events with strategic awareness of shopping seasons and effective pricing that would facilitate effective promotions and customer engagement
- Led regional conference calls to disseminate information to 8 individuals weekly, presenting key performance indicators while recording all necessary information to enable strategic sales planning
Store Manager
Sean John
10.2013 - 10.2015
- Managed 35 associates and four department managers, coordinating essential merchandising, customer support, and other tasks to create a welcoming and engaging environment
- Directed inventory and procurement, its presentation within each store (across a four store region), and the store decor present to create a lavish, up-scale atmosphere
- Conducted inventory management and forecasting regarding the amount of inventory present versus the amount of inventory needed, completing accurate consumer trend analysis to determine quantities and products for sale at each location
- Coordinated 4 in-store promotions and promotional events based on national and regional trends, maintaining compliance with all necessary stipulations and procedures to maintain consistency in organizational branding
Store Manager
G By Guess
06.2012 - 01.2013
- Administered all necessary strategic planning to open the store's flagship location, leading a team of 60 individuals while overseeing employee onboarding, inventory, pricing, and marketing of the opening to target audience members
- Interviewed and hired 55 employees, selecting the most qualified and engaging individual to ensure that exceptional customer support was provided at all times while training and developing each associate
- Developed and tracked the effectiveness of 5 strategic plans to enhance organizational sales and generate revenue as well as determine scheduling needs
- Oversaw 60 associates and 8 department managers as well as all promotional events developed and executed
- Opened and closed the store, ensuring security of all products and assets and preventing theft or damage to the store or any of its products
Store Manager
Abercrombie Kids
03.2009 - 06.2012
- Provided strategic leadership concerning the store's inception and its grand opening, facilitating all necessary merchandising and pricing based on regional trends and target demographic financial and other data
- Coordinated sales forecasting, obtaining and analyzing appropriate data, financial minimums necessary to ensure that the store was profitable, and contemporary consumer trends to allocate resources in the appropriate quantities to maximize profits
- Oversaw all store operations and daily procedures, communicating scheduling needs based on time of year, daily needs and foot traffic projections, and inventory and merchandising needs
- Coordinated effective relationship management with several customers and all employees, creating an environment where customers felt acknowledged and respected while employees felt supported and empowered
Education
Associates in Science - undefined
Essex County College
Skills
- Merchandising
- Continuous Improvement
- Pricing
- Inventory Management
- Profit & Loss (P&L)
- Payroll
- Human Resources
- Employee Development
- Business Development
- Financial Report Writing
- Sales
- Cash Handling
- Strategic Planning
- Customer Service
Additional Experience
- Store Manager | Hollister
- Assistant Store Manager | Polo Jeans Company
Timeline
Department Manager
H&M
01.2022 - Current
Department Manager
H&M
09.2021 - 01.2022
Store Manager
New York and Company
04.2016 - 09.2020
Store Manager
Sean John
10.2013 - 10.2015
Store Manager
G By Guess
06.2012 - 01.2013
Store Manager
Abercrombie Kids
03.2009 - 06.2012
Associates in Science - undefined
Essex County College
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