Zain Akbar
Tiverton,RI
Summary
Results-driven professional with a background in pharmacy operations and customer service. Recognized for problem-solving skills and a focus on workflow optimization, committed to delivering exceptional service and maintaining patient confidentiality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
12.2023 - Current
- Dispensed medications accurately, ensuring compliance with safety protocols and regulations.
- Assisted in inventory management, tracking stock levels, and placing orders for pharmaceuticals.
- Supported pharmacists in preparing prescriptions and providing patient counseling on medication use.
- Conducted routine quality checks on medication storage conditions to maintain efficacy and safety standards.
- Mentored junior technicians, fostering a collaborative environment and enhancing team productivity.
- Trained staff on best practices for medication handling and customer service excellence.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Coordinated verification and filling of more than [500] daily prescriptions in a high-volume, short-staff pharmacy environment.
Sales Associate
Marshalls & HomeGoods
12.2021 - 12.2023
- Participated in training sessions to develop product knowledge and sales techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Associate
Quick Fuel Stop
12.2019 - 12.2021
- Assisted customers in product selection and provided information on features and benefits.
- Processed transactions efficiently using point-of-sale systems.
- Maintained organized and visually appealing merchandise displays.
- Supported team in achieving sales goals through collaborative efforts.
- Handled customer inquiries, resolving issues promptly to enhance satisfaction.
- Monitored inventory levels, assisting with restocking items as needed.
- Engaged with customers to build rapport and foster loyalty to the brand.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Bachelor of Health Science -
Rhode Island College
Providence, RI06-2028
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Answering customer questions
- Patient confidentiality
- Insurance verification
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Advanced math skills
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walgreen's Pharmacy
12.2023 - Current
Sales Associate
Marshalls & HomeGoods
12.2021 - 12.2023
Sales Associate
Quick Fuel Stop
12.2019 - 12.2021
Bachelor of Health Science -
Rhode Island College