Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zain Donovan

Richardson,TX

Summary

Proven Human Resources Expert with a track record of enhancing employee retention and diversity at Target through strategic organizational development and inclusive practices. Skilled in Workday and Excel, adept at improving operational efficiency and fostering positive employee relations. Achieved significant improvements in engagement and compliance, demonstrating a commitment to excellence and a results-driven approach..

Overview

6
6
years of professional experience

Work History

Human Resources Expert

Target
09.2022 - Current
  • Reviewed human resources paperwork for accuracy and completeness.
  • Coordinated employment offers with management and extended offers to selected candidates.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Orchestrated strategic recruitment approaches to engage talented and highly qualified candidates.
  • Identified development opportunities and succession gaps.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Collaborated with managers to identify and address employee relations issues.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Implemented onboarding and orientation programs for new employees.
  • Administered employee benefits programs and assisted with open enrollment.
  • Developed and monitored employee recognition programs.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Assisted in conducting performance reviews and provided feedback to managers on employee performance.

Dedicated Business Owner

Target
04.2021 - 09.2022
  • Consulted with customers to assess needs and propose optimal solutions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.

Assistant Manager

Ross Dress for Less
12.2020 - 04.2021
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created employee schedules to align coverage with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Monitored security to protect employees, customers and property.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Sales Floor Manager

Ross Dress for Less
09.2018 - 12.2020
  • Partnered with operations team to achieve company revenue and profit goals.
  • Taught salespeople to close deals and improve sales performance to increase revenue for company.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Assisted customers with merchandise selection through carefully curated questions.
  • Trained and supported sales force.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

High School Diploma -

Purvis High School
Purvis, MS
05.2015

Skills

  • Organizational Development
  • Diversity and Inclusion
  • Background Checks
  • Employee Relations
  • Employee Retention
  • Onboarding and Orientation

Timeline

Human Resources Expert

Target
09.2022 - Current

Dedicated Business Owner

Target
04.2021 - 09.2022

Assistant Manager

Ross Dress for Less
12.2020 - 04.2021

Sales Floor Manager

Ross Dress for Less
09.2018 - 12.2020

High School Diploma -

Purvis High School

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Zain Donovan