Zain Hijawi
Data & Visualization Specialist | Humanitarian & Social Programs
Tampa,FL
Summary
Dedicated and highly motivated professional with a master’s degree in Social Work for Migration and Refugees, specializing in Monitoring, Evaluation, Accountability, and Learning (MEAL). Extensive experience in humanitarian assistance, project management, and program development, with a focus on improving the lives of vulnerable communities. Proven ability to design and implement monitoring systems, conduct data analysis, and lead capacity-building initiatives. Skilled in stakeholder collaboration, strategic problem-solving, and driving impactful projects to meet organizational goals.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Tech Teacher & Math Intervention Coordinator
MTI SCHOOL OF KNOWLEDGE
Indianapolis, Indiana
08.2024 - 05.2025
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Enhanced classroom management skills by implementing clear guidelines and consistent consequences for behavior issues.
- Tested and evaluated 120 students progress to determine effectiveness and impact of teaching methods, materials and projects.
- Increased student engagement by incorporating multimedia presentations and hands-on activities into lesson plans.
- Set up computers and networking systems, delivering step-by-step instructions on basic use.
- Implemented projects to enhance computer science subject matter and help students grasp concepts.
Branch Manager
Coffee House
Fishers, Indiana
02.2024 - 08.2024
- Recruiting, hiring, training, and evaluating staff
- Managing customer complaints and inquiries and building relationships with customers
- Preparing financial statements and managing budgets
- Developing policies and procedures and ensuring health and safety standards are met
- Maintaining accurate records of sales and inventory and ordering supplies as needed
- Managing cash operations and ensuring proper accounting procedures are followed
- Setting and achieving branch's business goals
Senior Monitoring and Evaluation Specialist
Institute for Family Health
Amman, Jordan
05.2022 - 06.2023
- Implemented the Monitoring, Evaluation, Accountability and Learning (MEAL) plan and systems, following King Hussein Foundation standards and project performance indicators
- Ensured data quality across the entire data management process, in accordance with donor criteria
- Provided technical guidance to IFH staff and partners on the full spectrum of evaluation, impact assessments, and surveys, from design to the dissemination of key findings
- Contributed to quarterly and annual progress and impact reports in alignment with project targets and outcomes
- Established effective knowledge management mechanisms including documentation of baseline, outcomes and impact.
- Preparing concept notes, proposals, and status updates for the MEAL and project managers
- Coordinated MEAL activities, including reporting, internal evaluations, and data management, to assess outcomes and promote learning among staff, stakeholders, and partners.
- Provided MEAL training to 100 individuals, including 20 staff members, case managers, volunteers, and coordinators, enhancing program implementation quality and evaluation capacity.
- Supported project evaluations, consultancies, and compliance with donor reporting requirements by managing deliverables and datasets.
Research, Analysis, Monitoring, Evaluation & Learning (RAMEL) Officer
BLUMONT
Amman, Jordan
11.2019 - 03.2021
- Assessed the impact of Syria Essential Services (SES) II interventions on essential service quality and accessibility
- Remotely supervised 10 coordinators in Syria, providing training on ODK system usage
- Contributed to research and analysis reports related to evidence-building for improved service delivery
- Documented progress in building LC/CSO capacity for delivering quality essential services
- Established and developed the M&E framework for Blumont SES project.
- Planned and oversaw data collection processes, ensuring high-quality, timely data and resolving issues with incomplete or unclear data.
- Analyzed and synthesized data for quality control, gap identification, and program development, in collaboration with the Senior M&E Officer.
- Prepared data analysis reports and M&E documentation, presenting information as required.
- Contributed to developing and implementing a data management system, designing M&E tools, and supporting capacity-building workshops for staff.
Monitoring and Evaluation (M&E) Consultant
Global Communities
Amman, Jordan
04.2018 - 10.2018
- Successfully transitioned from intern to consultant in YouthPower project, providing strategic support and insights to enhance project outcomes.
- Collaborated with the M&E Director on monitoring plans, baseline surveys, tool development, and contributed to the program's learning agenda.
- Provided analysis and inputs for quarterly, annual, and other reports to Senior Management.
- Guided local NGOs and partners in M&E best practices, oversaw data entry, and managed tracking systems.
- Conducted data quality assessments (DQAs) to ensure accurate and up-to-date M&E data.
- Trained new staff on ODK data collection, supported capacity building, and ensured proper data entry into M&E and project management systems.
- Prepared site visit reports and maintained effective data tracking systems and updated project documentation.
English & Science Teacher
Ajaad International School
Dammam, Saudi Arabia
03.2016 - 06.2017
- Delivered science and English lessons aligned with curriculum guidelines, emphasizing comprehensiveness
- Designed and executed interactive activities that combined science and language skills effectively
- Assessed 25 student understanding of scientific concepts and language proficiency through diverse evaluations, offering constructive feedback and fostering interdisciplinary English-language science projects
- Demonstrated positive and effective classroom management skills.
- Created interactive activities to engage student interest and curiosity in scientific concepts.
Finance Assistant
Jordan Hashemite Charity Organization (JHCO) & Danish Refugee Council (DRC)
Amman, Jordan
11.2014 - 07.2015
- Accurately recording financial transactions, including invoices, expenses, and payments, into the organization's accounting system
- Organizing and maintaining financial documents, such as receipts, invoices, and supporting documentation, in compliance with NRC's financial policies and procedures
- Assisting in the monitoring of project budgets, tracking expenditures, and ensuring that expenses align with approved budgets
- Distributed cash assistance to 80–100 refugees, ensuring timely and accurate delivery of support.
- Entered financial data into company accounting system with stringent adherence to data security protocols
- Assisted with preparation of monthly financial statements and reports to inform management.
Case Worker
Jordan Hashemite Charity Organization (JHCO) & Danish Refugee Council (DRC)
Amman, Jordan
12.2014 - 01.2015
- Ensured timely execution of case plan services and action points through regular follow-up.
- Provided comprehensive support to individuals and their families, including home visits, guidance, emotional support, and referrals
- Managed cases in accordance with SOPs, maintained documentation, and followed best practices, including data collection and analysis for informed responses
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Created a treatment or service plan that met each person's individualized needs.
- Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life.
Community Outreach Senior Assistant
Norway Refugees Council (NRC)
Amman, Jordan
07.2014 - 09.2014
- Actively engaged with refugee communities and displaced populations to understand their needs, concerns, and aspirations
- Provided refugees with information about available NRC programs, services, and resources, as well as relevant government policies and procedures
- Advocated for the rights and needs of refugees and internally displaced persons (IDPs) within the local community and assisted them in accessing essential services and entitlements
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Education
Master's Degree - Social Work / Migration And Refugees
German Jordanian University
Jordan, Madaba 09.2019 - 09.2021
Diploma - Project Management/ Monitoring And Evaluation
German Jordanian University
Jordan 01.2018 - 05.2018
Bachelor of Accounting - Accounting And Finance
University of Jordan
Amman, Jordan 09.2008 - 08.2012
Skills
Progress reporting
undefinedMaster's Degree Requirements- Internship Program
- Watan Initiative. Amman, Jordan
- Squash Dreamers Organization. Amman, Jordan
- Winter School - GJU & Hochschule Neubrandenburg. Amman, Jordan
- Ministry of Health. Amman, Jordan
Volunteer Experience
- Ministry of Health: Data Entry Assistant (Nov 2021 - Jan 2022).
- Ministry of Education: Research Assistant (Jul 2021 - Sep 2021).
- Royal Health Awareness Society: Monitoring and Evaluation Coordinator (May 2021 - Jun 2021)
- Ministry of Digital Economy and Entrepreneurship: Junior Technical Advisor, M&E (Jul 2020 - Sep 2020)
- Ministry of Education: Monitoring and Evaluation Assistant (May 2020 - Jun 2020)
Training
- IBM Data Analyst Professional Certificate (in progress)
- Theory of Change (TOC) and Log frame, USAID MELA, 2022
- Developing Activity Monitoring, Evaluation, and Learning Plans, USAID MELA, 2021
- 170 hours of Tax Department with Ernst and Young, 2013
- Learning in the Context of COVID-19: A Blue Marble Evaluation Perspective, DevCAFE organization, 2021
- Human Resources Protection, King Hussain Cancer Center, Amman, Jordan, 2020
- Culture, Context, and Hygiene Promotion for COVID-19, RedR UK, 2020
- Data Quality Assessment, USAID MELA, 2021
- EvalYouth Mentoring Program - EvalPartners l Online Course 4 months. "Ghana Early Grade Reading Program Impact Evaluation 2017"
References
Available Upon Request
Timeline
Tech Teacher & Math Intervention Coordinator
MTI SCHOOL OF KNOWLEDGE
08.2024 - 05.2025
Branch Manager
Coffee House
02.2024 - 08.2024
Senior Monitoring and Evaluation Specialist
Institute for Family Health
05.2022 - 06.2023
Research, Analysis, Monitoring, Evaluation & Learning (RAMEL) Officer
BLUMONT
11.2019 - 03.2021
Master's Degree - Social Work / Migration And Refugees
German Jordanian University
09.2019 - 09.2021
Monitoring and Evaluation (M&E) Consultant
Global Communities
04.2018 - 10.2018
Diploma - Project Management/ Monitoring And Evaluation
German Jordanian University
01.2018 - 05.2018
English & Science Teacher
Ajaad International School
03.2016 - 06.2017
Case Worker
Jordan Hashemite Charity Organization (JHCO) & Danish Refugee Council (DRC)
12.2014 - 01.2015
Finance Assistant
Jordan Hashemite Charity Organization (JHCO) & Danish Refugee Council (DRC)
11.2014 - 07.2015
Community Outreach Senior Assistant
Norway Refugees Council (NRC)
07.2014 - 09.2014
Bachelor of Accounting - Accounting And Finance
University of Jordan
09.2008 - 08.2012
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