Zain Hijawi
Data & Visualization Specialist | Humanitarian & Social Programs
Tampa,FL
Summary
Dedicated and highly motivated professional with a master’s degree in Social Work for Migration and Refugees, specializing in Monitoring, Evaluation, Accountability, and Learning (MEAL). Extensive experience in humanitarian assistance, project management, and program development, with a focus on improving the lives of vulnerable communities. Proven ability to design and implement monitoring systems, conduct data analysis, and lead capacity-building initiatives. Skilled in stakeholder collaboration, strategic problem-solving, and driving impactful projects to meet organizational goals.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Tech Teacher & Math Intervention Coordinator
MTI SCHOOL OF KNOWLEDGE
Indianapolis, Indiana
08.2024 - 05.2025
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Enhanced classroom management skills by implementing clear guidelines and consistent consequences for behavior issues.
- Tested and evaluated 120 students progress to determine effectiveness and impact of teaching methods, materials and projects.
- Increased student engagement by incorporating multimedia presentations and hands-on activities into lesson plans.
- Set up computers and networking systems, delivering step-by-step instructions on basic use.
- Implemented projects to enhance computer science subject matter and help students grasp concepts.
Branch Manager
Coffee House
Fishers, Indiana
02.2024 - 08.2024
- Recruiting, hiring, training, and evaluating staff
- Managing customer complaints and inquiries and building relationships with customers
- Preparing financial statements and managing budgets
- Developing policies and procedures and ensuring health and safety standards are met
- Maintaining accurate records of sales and inventory and ordering supplies as needed
- Managing cash operations and ensuring proper accounting procedures are followed
- Setting and achieving branch's business goals
Senior Monitoring and Evaluation Specialist
Institute for Family Health
Amman, Jordan
05.2022 - 06.2023
- Implemented the Monitoring, Evaluation, Accountability and Learning (MEAL) plan and systems, following King Hussein Foundation standards and project performance indicators
- Ensured data quality across the entire data management process, in accordance with donor criteria
- Provided technical guidance to IFH staff and partners on the full spectrum of evaluation, impact assessments, and surveys, from design to the dissemination of key findings
- Contributed to quarterly and annual progress and impact reports in alignment with project targets and outcomes
- Established effective knowledge management mechanisms including documentation of baseline, outcomes and impact.
- Preparing concept notes, proposals, and status updates for the MEAL and project managers
- Coordinated MEAL activities, including reporting, internal evaluations, and data management, to assess outcomes and promote learning among staff, stakeholders, and partners.
- Provided MEAL training to 100 individuals, including 20 staff members, case managers, volunteers, and coordinators, enhancing program implementation quality and evaluation capacity.
- Supported project evaluations, consultancies, and compliance with donor reporting requirements by managing deliverables and datasets.
Research, Analysis, Monitoring, Evaluation & Learning (RAMEL) Officer
BLUMONT
Amman, Jordan
11.2019 - 03.2021
- Assessed the impact of Syria Essential Services (SES) II interventions on essential service quality and accessibility
- Remotely supervised 10 coordinators in Syria, providing training on ODK system usage
- Contributed to research and analysis reports related to evidence-building for improved service delivery
- Documented progress in building LC/CSO capacity for delivering quality essential services
- Established and developed the M&E framework for Blumont SES project.
- Planned and oversaw data collection processes, ensuring high-quality, timely data and resolving issues with incomplete or unclear data.
- Analyzed and synthesized data for quality control, gap identification, and program development, in collaboration with the Senior M&E Officer.
- Prepared data analysis reports and M&E documentation, presenting information as required.
- Contributed to developing and implementing a data management system, designing M&E tools, and supporting capacity-building workshops for staff.
Monitoring and Evaluation (M&E) Consultant
Global Communities
Amman, Jordan
04.2018 - 10.2018
- Successfully transitioned from intern to consultant in YouthPower project, providing strategic support and insights to enhance project outcomes.
- Collaborated with the M&E Director on monitoring plans, baseline surveys, tool development, and contributed to the program's learning agenda.
- Provided analysis and inputs for quarterly, annual, and other reports to Senior Management.
- Guided local NGOs and partners in M&E best practices, oversaw data entry, and managed tracking systems.
- Conducted data quality assessments (DQAs) to ensure accurate and up-to-date M&E data.
- Trained new staff on ODK data collection, supported capacity building, and ensured proper data entry into M&E and project management systems.
- Prepared site visit reports and maintained effective data tracking systems and updated project documentation.
English & Science Teacher
Ajaad International School
Dammam, Saudi Arabia
03.2016 - 06.2017
- Delivered science and English lessons aligned with curriculum guidelines, emphasizing comprehensiveness
- Designed and executed interactive activities that combined science and language skills effectively
- Assessed 25 student understanding of scientific concepts and language proficiency through diverse evaluations, offering constructive feedback and fostering interdisciplinary English-language science projects
- Demonstrated positive and effective classroom management skills.
- Created interactive activities to engage student interest and curiosity in scientific concepts.
Finance Assistant
Jordan Hashemite Charity Organization (JHCO) & Danish Refugee Council (DRC)
Amman, Jordan
11.2014 - 07.2015
- Accurately recording financial transactions, including invoices, expenses, and payments, into the organization's accounting system
- Organizing and maintaining financial documents, such as receipts, invoices, and supporting documentation, in compliance with NRC's financial policies and procedures
- Assisting in the monitoring of project budgets, tracking expenditures, and ensuring that expenses align with approved budgets
- Distributed cash assistance to 80–100 refugees, ensuring timely and accurate delivery of support.
- Entered financial data into company accounting system with stringent adherence to data security protocols
- Assisted with preparation of monthly financial statements and reports to inform management.
Case Worker
Jordan Hashemite Charity Organization (JHCO) & Danish Refugee Council (DRC)
Amman, Jordan
12.2014 - 01.2015
- Ensured timely execution of case plan services and action points through regular follow-up.
- Provided comprehensive support to individuals and their families, including home visits, guidance, emotional support, and referrals
- Managed cases in accordance with SOPs, maintained documentation, and followed best practices, including data collection and analysis for informed responses
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Created a treatment or service plan that met each person's individualized needs.
- Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life.
Community Outreach Senior Assistant
Norway Refugees Council (NRC)
Amman, Jordan
07.2014 - 09.2014
- Actively engaged with refugee communities and displaced populations to understand their needs, concerns, and aspirations
- Provided refugees with information about available NRC programs, services, and resources, as well as relevant government policies and procedures
- Advocated for the rights and needs of refugees and internally displaced persons (IDPs) within the local community and assisted them in accessing essential services and entitlements
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Education
Master's Degree - Social Work / Migration And Refugees
German Jordanian University
Jordan, Madaba 09.2019 - 09.2021
Diploma - Project Management/ Monitoring And Evaluation
German Jordanian University
Jordan 01.2018 - 05.2018
Bachelor of Accounting - Accounting And Finance
University of Jordan
Amman, Jordan 09.2008 - 08.2012
Skills
Progress reporting
Lesson plan development
Student assessment
Group and individual instruction
Operations management
Customer relationships
Excellent time management skills
Excellent work ethic
Results-based management
Evaluation design
Capacity building
Training facilitation
Cross-cultural communication
Logical framework approach
Indicator development
Quantitative research
Performance monitoring
Focus group facilitation
Report writing
Qualitative research
Training development
Performance tracking
System assessment
Data analysis
Training delivery
Data collection techniques
Data management
Sampling methods
Observation techniques
Quantitative analysis
Qualitative analysis
Master's Degree Requirements- Internship Program
- Watan Initiative. Amman, Jordan
- Squash Dreamers Organization. Amman, Jordan
- Winter School - GJU & Hochschule Neubrandenburg. Amman, Jordan
- Ministry of Health. Amman, Jordan
Volunteer Experience
- Ministry of Health: Data Entry Assistant (Nov 2021 - Jan 2022).
- Ministry of Education: Research Assistant (Jul 2021 - Sep 2021).
- Royal Health Awareness Society: Monitoring and Evaluation Coordinator (May 2021 - Jun 2021)
- Ministry of Digital Economy and Entrepreneurship: Junior Technical Advisor, M&E (Jul 2020 - Sep 2020)
- Ministry of Education: Monitoring and Evaluation Assistant (May 2020 - Jun 2020)
Training
- IBM Data Analyst Professional Certificate (in progress)
- Theory of Change (TOC) and Log frame, USAID MELA, 2022
- Developing Activity Monitoring, Evaluation, and Learning Plans, USAID MELA, 2021
- 170 hours of Tax Department with Ernst and Young, 2013
- Learning in the Context of COVID-19: A Blue Marble Evaluation Perspective, DevCAFE organization, 2021
- Human Resources Protection, King Hussain Cancer Center, Amman, Jordan, 2020
- Culture, Context, and Hygiene Promotion for COVID-19, RedR UK, 2020
- Data Quality Assessment, USAID MELA, 2021
- EvalYouth Mentoring Program - EvalPartners l Online Course 4 months. "Ghana Early Grade Reading Program Impact Evaluation 2017"
References
Available Upon Request
Timeline
Tech Teacher & Math Intervention Coordinator
MTI SCHOOL OF KNOWLEDGE
08.2024 - 05.2025
Branch Manager
Coffee House
02.2024 - 08.2024
Senior Monitoring and Evaluation Specialist
Institute for Family Health
05.2022 - 06.2023
Research, Analysis, Monitoring, Evaluation & Learning (RAMEL) Officer
BLUMONT
11.2019 - 03.2021
Master's Degree - Social Work / Migration And Refugees
German Jordanian University
09.2019 - 09.2021
Monitoring and Evaluation (M&E) Consultant
Global Communities
04.2018 - 10.2018
Diploma - Project Management/ Monitoring And Evaluation
German Jordanian University
01.2018 - 05.2018
English & Science Teacher
Ajaad International School
03.2016 - 06.2017
Case Worker
Jordan Hashemite Charity Organization (JHCO) & Danish Refugee Council (DRC)
12.2014 - 01.2015
Finance Assistant
Jordan Hashemite Charity Organization (JHCO) & Danish Refugee Council (DRC)
11.2014 - 07.2015
Community Outreach Senior Assistant
Norway Refugees Council (NRC)
07.2014 - 09.2014
Bachelor of Accounting - Accounting And Finance
University of Jordan
09.2008 - 08.2012