Zain Mehdi
Glendale,AZ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Owner
AZM Auto Shippers
11.2022 - Current
- Managing high volume of phone calls and providing responses while maintaining high quality standards of service and performance
- Perform all follow up for outbound calls to drivers and dealerships
- Selling consultatively and making recommendations to clients regarding various solutions the company has to offer
- Coordinate pick up and drop off times with clients as well as truck drivers
- Continuously trying to offer better rates and capture new business to prospective clients.
Front Desk Associate
Marriott Mcdowell Mountains
11.2021 - Current
- Perform all check-in and check-out tasks, manage online and phone reservations, inform customers about payment methods and verify their credit cards
- Welcome guests upon their arrival and assign rooms, provide information about the hotels available rooms, rates and amenities
- Respond to guests requests and complaints in a timely manner
- Handle cash and credit card transactions through the gift shop's POS system
- Running credit card and advanced deposit reports on all hotel reservations in house
- Assisting the bell staff with valet, luggage assistance and shuttle transportation.
RV Officer Customer Service Representative
The City of Scottsdale
01.2018 - 11.2020
- Assisted an average of 30 customers per day on inquiring about RV reservations, stall/barn rental, ticket and show info, or potential venue rental
- Implemented a way for customers to receive or make a reservation while the office was closed as well as opening a line of communication for guests with maintenance repair needs after hours
- Took reservations over the phone, as well as through email for big events and accommodated long term stays for Mayo Clinic patients
- Opened and closed cash registers on a daily basis
- Handled cash and credit card transactions within the company’s POS system
- Billed customers and generated cash and credit card reconciliation reports while also balancing accounts
- Assisted the marketing sales manager on information that was constantly being updated with the pricing and facility information on the company website
- Addressed customer concerns and complaints in a diplomatic manner, working to resolve quickly and to the customers satisfaction
- Possessed a positive attitude, ability to work in a team environment, and a constant strive to make things easier and more efficient.
Maintenance Worker
The City of Scottsdale
04.2017 - 01.2018
- Performed routine maintenance of irrigation systems and landscape around the facility
- Assisted in setting up large horse shows that required setting up arenas, moving dirt, and operating forklifts to deliver horse shavings and feed
- Completed basic preventative maintenance work orders as well as customers work requests such as fixing horse stalls, fixing PA systems and event support issues
- Maintained tools and equipment to comply with applicable safety rules and regulations
- Assisted spectators and customers with directions and basic info of the facility
- Then promoted to work as a customer service representative at the
- RV office.
Sales Associate
Bath & Body Works
01.2016 - 01.2017
- Assisted an average of 50 customers per day in finding or selecting items, and provided recommendations that generated an additional $5k in revenue by trying to sell to a younger demographic by relating to their needs and showing products that were more eye-catching
- Stocked, replenished, and organized inventory with accuracy and efficiency, completing tasks 10% faster than average associate
- Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up
- Managed proper and attractive merchandise display, ensuring strategic placement of products that maximized purchases
- Provided outstanding customer service, receiving 96% in customer service feedback surveys.
Education
High School Diploma -
Desert Mountain High School
Skills
- LANGUAGE SKILLS AND INTERESTS
- Exceptional Organizational and Time Management Skills
- Excellent Customer Service Skills
- Extensive experience with Microsoft Office
Additional Information
- Interests include Cars and Sports.
Timeline
Owner
AZM Auto Shippers
11.2022 - Current
Front Desk Associate
Marriott Mcdowell Mountains
11.2021 - Current
RV Officer Customer Service Representative
The City of Scottsdale
01.2018 - 11.2020
Maintenance Worker
The City of Scottsdale
04.2017 - 01.2018
Sales Associate
Bath & Body Works
01.2016 - 01.2017
High School Diploma -
Desert Mountain High School
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