Summary
Overview
Work History
Education
Skills
Certifications
Languages
Timeline
Generic

Zain Omar

Fort Worth,TX

Summary

Dependable server delivering fast, high-quality customer service in restaurant settings. Adaptable professional skilled in personnel development, team collaboration, and resolving issues involving customers, waitstaff, and management.

Overview

2
2
years of professional experience

Work History

Server

Ales Kitchen
02.2024 - Current
  • Provide excellent customer service in a fast-paced dining environment.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

BJ's Brewhouse
07.2023 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Shift Leader

Panda Express
09.2022 - 05.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

Associates Degree - Psychology

University of North Texas (UNT)
Denton, TX
05.2023

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Professional Appearance
  • High-volume dining
  • Sales Techniques
  • Performance Improvement
  • Beverage Preparation
  • Food and beverage pairings

Certifications

  • Food Handlers Certificate
  • TABC Certificate

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

Ales Kitchen
02.2024 - Current

Server

BJ's Brewhouse
07.2023 - 04.2024

Shift Leader

Panda Express
09.2022 - 05.2023

Associates Degree - Psychology

University of North Texas (UNT)

Similar Profiles

CREATE PROFILE
Zain Omar