Zain Raza Jaffery
Centereach,NY
Summary
Utility and operations professional with hands-on experience in underground utility locating, field research, and emergency response coordination. Strong exposure to Con Edison and National Grid infrastructure. Proven leadership background in operations supervision, fleet management, and customer service. Technically skilled with IT certifications and strong troubleshooting abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Utility Locator / Field Researcher
USIC
12.2022 - 12.2025
- Managed urgent utility locate requests to support timely service delivery
- Located and marked underground electric, gas, and communication utilities
- Interpreted utility maps and enforced safety compliance standards
- Collaborated on infrastructure projects for Con Edison and National Grid systems
Store Manager
Domino's Pizza
12.2020 - 12.2022
- Coordinated scheduling, inventory management, and daily store operations to maintain smooth workflow
- Managed daily operations to ensure a smooth workflow in the store.
- Supervised staff to enhance service delivery and operational efficiency
- Oversaw inventory management to maintain stock levels and minimize waste.
- Trained and mentored new staff on company policies and service standards.
Fleet Manager / Fulfillment Associate
Amazon
02.2022 - 11.2022
- Coordinated fleet operations and oversaw driver activities to ensure timely deliveries
- Conducted training for drivers on routing systems, compliance, and software to enhance operational knowledge
- Addressed customer escalations and delivery issues to maintain high satisfaction levels
Shift Manager
Dunkin Donuts
02.2019 - 11.2020
- Led shift operations and managed inventory ordering to maintain stock levels
- Monitored customer service interactions to address issues and improve satisfaction
- Supervised daily operations and maintained compliance with company policies.
- Managed inventory levels and coordinated supply orders effectively.
- Trained and mentored new team members on service protocols.
Electronics Dept. Lead
Walmart
09.2016 - 07.2017
- Achieved promotion to department leadership role within 8 months, reflecting strong performance and potential
- Supervised daily operations for efficient workflow and team coordination.
- Trained and mentored associates on best practices and company policies.
- Resolved customer electronics issues in retail environment, enhancing customer satisfaction and loyalty
- Managed inventory levels and ensured accurate stock replenishment procedures.
Education
IT Network Security -
Suffolk County Community College
New Suffolk, NY12.2024
Associate Degree - Criminal Justice
Borough of Manhattan Community College
Manhattan, NY01.2020
High School Diploma -
Lower East Side Preparatory High School
New York, NY06.2018
Skills
- Underground Utility Locating
- Con Edison & National Grid Exposure
- Emergency Response
- Safety-Focused Operations
- Fleet Operations
- Linux
- Python
- Red Hat
- Java
- HTML5
- CSS
- JavaScript
- Computer Troubleshooting
- Windows OS
- Microsoft Office Suite
- Leadership
- Communication
Certification
- Linux
- Python
- Red Hat
- Java
Timeline
Utility Locator / Field Researcher
USIC
12.2022 - 12.2025
Fleet Manager / Fulfillment Associate
Amazon
02.2022 - 11.2022
Store Manager
Domino's Pizza
12.2020 - 12.2022
Shift Manager
Dunkin Donuts
02.2019 - 11.2020
Electronics Dept. Lead
Walmart
09.2016 - 07.2017
IT Network Security -
Suffolk County Community College
Associate Degree - Criminal Justice
Borough of Manhattan Community College
High School Diploma -
Lower East Side Preparatory High School