Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zain Saad

Corporate Technology Veteran
Matawan,NJ

Summary

Results-driven Corporate Technology Specialist with a decade of experience in developing innovative solutions that boost productivity and automation. Proven track record in identifying automation potential and delivering robust IT support, consistently exceeding service level agreements. Established as a reliable advisor to senior management, with expertise in Windows (MS Endpoint Manager), MacOS (Jamf), ITIL, and ITSM systems. Recognized for outstanding work ethic and strong interpersonal skills that foster collaboration and drive achievement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technology Specialist

iCIMS inc.
Holmdel, NJ
04.2021 - Current
  • Oversee IT responsibilities associated with new hire processing and departures.
  • Configured and deployed laptops for onboards.
  • Guided new employees with technical support during their onboarding week by hosting hypercare sessions.
  • Maintained detailed records of IT assets, including monitoring replacements and returns.
  • Managed the quarterly audit process for system privileges, technology resources, and entry authorization.
  • Authored guides and IT process documentation.
  • Supported daily functions to ensure seamless workflow.
  • Managed deployment and maintenance of cutting-edge ITSM solution.

Senior Corporate Technology Specialist

Kushner Co.
Florham Park, NJ
01.2019 - 04.2021
  • Provided functional and technical support for SaaS Products, M&A, Contracts, Projects, CT Governance, and Accounts Payable/Receivable
  • Demonstrated advanced knowledge of database table structures, functions, processes, integration, and design components
  • Led data extraction and analysis initiatives using SQL queries, enhancing the accuracy and efficiency of business processes
  • Gathered, synthesized, and prioritized complex end-user requirements, ensuring clear communication and understanding across technical and non-technical stakeholders.
  • Worked closely with in-house and third-party developers to implement new features and resolve issues, ensuring high-quality deliverables.
  • Managed technical support for enterprise software applications, resulting in a reduction in average issue resolution time, and increased overall user satisfaction.
  • Communicated effectively with personnel at various levels in the organization, translating technical information into easily understandable terms for non-technical staff.
  • Played a key role in cross-functional teams, collaborating with diverse groups to achieve project goals, and meet deadlines.
  • Demonstrated strong problem-solving skills, identifying and implementing solutions to improve system efficiency and user experience.
  • Streamlined SLA reporting and tracking, resulting in a 30% improvement in meeting service level agreements, and a 20% decrease in reopen rates, ultimately enhancing overall team productivity and client satisfaction.
  • Streamlined data analysis with an automated SQL-based process, resulting in faster customer standards compliance, and increased client satisfaction.
  • Maintained user accounts, passwords, data integrity and system security.

Business Development Manager

Research Specialist Inc.
, CA
01.2015 - 01.2019
  • Increased customer retention by 30% through the implementation of customer success programs, resulting in improved client satisfaction and long-term relationships.
  • Led the coordination and management of support and sales events for key clients, resulting in an increase in revenue and new business opportunities.
  • Managed the hiring and training of Customer Service Representatives, aligning roles with candidates' strengths.
  • Implemented CRM strategies to improve customer engagement and retention.
  • Created training materials for new employees related to technical sales processes.
  • Collaborated with other departments such as marketing, engineering, and finance to ensure successful completion of projects.

Education

Associates of Arts Degree - Small Business Enterprise

University of Phoenix
Phoenix, AZ

Skills

  • ADUC
  • Apple Business Manager
  • Automation
  • Bash
  • Cloud Computing
  • Cybersecurity
  • Familiarity with Software Development Tools
  • Global Team Collaboration
  • In-depth Knowledge of Win10/11 and MacOS
  • Information Security Strategy & Execution
  • Internal Customer Needs Analysis/Solution
  • Inventory Management and Auditing
  • IOS & Android
  • ITIL
  • MacOS
  • Microsoft Entra
  • MS365 Apps
  • MS Endpoint Manager
  • MS Exchange
  • Networking and Wireless
  • Okta
  • ServiceNow
  • Support Program for C-suite
  • System Administration
  • Team Training, Motivation, and Leadership
  • Virtualization
  • FreshWorks/FreshService
  • IT service management
  • IT risk assessment
  • Quality assurance testing
  • IT asset management
  • IT vendor management
  • IT infrastructure planning
  • User experience evaluation

Certification

  • ITIL, Axelos
  • Jamf Admin, Jamf
  • Freshdesk Product Expert Admin, Freshworks
  • Freshdesk Product Expert Agent, Freshworks
  • ServiceNow CSA, ServiceNow

Timeline

Technology Specialist

iCIMS inc.
04.2021 - Current

Senior Corporate Technology Specialist

Kushner Co.
01.2019 - 04.2021

Business Development Manager

Research Specialist Inc.
01.2015 - 01.2019

Associates of Arts Degree - Small Business Enterprise

University of Phoenix

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Zain SaadCorporate Technology Veteran