ZAIN SUBHANI
Allen
Summary
Diligent Business Analyst with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and Implement process improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Microsoft
Seattle
03.2024 - 03.2025
- Led cross-functional teams in delivering Robotic Process Automation projects on time and within budget.
- Collaborated with technical teams to align solutions with business goals, creating detailed Process Design Documents.
- Defined project scope, resources, and timelines while proactively managing risks.
- Conducted root cause analyses to address inefficiencies, facilitated meetings with stakeholders, and maintained comprehensive documentation.
- Partnered with IT and vendors for technology evaluation and implementation.
Business Analyst
HCL America
Frisco
03.2022 - 02.2024
- Played a key role in Robotic Process Automation using Blue Prism within various phases of Project Development.
- Gathered and documented detailed business requirements (PDD, BRD) for processes and business intelligence applications.
- Acted as the liaison between business owners and IT Solutions Architects, Designers, Developers, and Testers.
- Configured Robotics Automation software, supporting existing processes, and implementing change requirements.
- Participate in brainstorming sessions with RPA Design leads to provide inputs for Robotic Process Automation solutions.
Business Analyst
Caliber Home Loans
Irving
03.2019 - 01.2022
- Worked as an interface between users and different teams involved in application development.
- Involved in incident reporting and change control procedures.
- Participated in data mapping, data conversion, creation of the data model, and used SQL and Toad for data extraction.
- Served as a subject matter expert (SME) for others seeking to utilize RPA technologies in our business scope.
- Gathered user requirements for designing a mortgage-based loan system and conducted JAD sessions.
- Facilitated user acceptance testing and test strategies.
- Maintained up-to-date process flows using Microsoft Visio, Lucidchart, and JIRA.
Loan Officer
AmeriSave Mortgage
Plano
12.2017 - 02.2019
- Educated, counseled, and guided potential borrowers on choosing mortgage products.
- Analyzed applicants' financial status, credit, and property evaluations to determine eligibility.
- Documented and submitted necessary paperwork for funding.
Business Analyst
First Republic Bank
San Francisco
05.2016 - 05.2017
- Interacted with various business user groups for gathering requirements.
- Worked on application setup activities and customized apps.
- Mitigated workflow issues and provided technical support for issues with SharePoint workflow.
- Prepared year-end financial statements and budgets for the company.
- Utilized Team Foundation Server (TFS) for regular project management activities.
Education
Bachelor of Science - Marketing, Sociology, International Trade
University of North Texas
05.2016
Skills
- Artificial Intelligence
- Natural Language Processing (NLP)
- RPA (UiPath, Blue Prism, Automation Anywhere)
- Automation Initiatives
- Intake & Ticket Management
- Stakeholder Communication
- Process Documentation
- Process Design Documents (PDDs)
Certification
- MB-300: MS Dynamics 365 Core Finance & Operations
- MB-310: MS Dynamics 365 Finance
- Mortgage Loan Officer, NMLS#: 1832329
- Real Estate License, #842678
- Microsoft Excel
Skills
2+ years, Worked with Artificial Intelligence to calibrate the Natural language processing (NLPs) to have 1:1 mapping information readily available in real time to in-house employees.5+ years, Led RPA program delivery, managing cross-functional teams for automation initiatives, ensuring on-time, on-budget execution. Oversaw entire RPA lifecycle.
5+ years, Managed automation requests through formal intake processes. Facilitated requirement triage and prioritization for automation opportunities. Coordinated stakeholder communication for request progress and resolution updates.
5+ years, Created Process Design Documents (PDDs).
Languages
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Senior Business Analyst
Microsoft
03.2024 - 03.2025
Business Analyst
HCL America
03.2022 - 02.2024
Business Analyst
Caliber Home Loans
03.2019 - 01.2022
Loan Officer
AmeriSave Mortgage
12.2017 - 02.2019
Business Analyst
First Republic Bank
05.2016 - 05.2017
Bachelor of Science - Marketing, Sociology, International Trade
University of North Texas