Zaina Boutmat
New York,NY
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
6
6
years of professional experience
Work History
Manager's Assistant
Neuhouse
New York, NY
10.2024 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
Cashier Team Lead
Heavenly supermarket
New York, Ny
10.2024 - Current
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Assisted customers with locating items within the store when requested.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained new cashiers on proper use of registers and store policies.
Customer Service Representative
Hilton Hotels Corporation
Lake Como, Italy
05.2024 - 11.2025
- Updated system with order specifics and customer details, preferences, and billing information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Fashion Designer
Fashion Week
Milan, Italy
04.2021 - 05.2023
- Assisted with the selection of models for runway shows and fashion events.
- Monitored production schedules to ensure timely delivery of finished goods.
- Prepared detailed cost estimates based on labor costs, material costs, shipping expenses.
- Coordinated photo shoots of finished products for catalogs and websites.
- Constructed and styled garments by hand and by machines.
Receptionist
DMV
Como, Italy
09.2019 - 03.2020
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Processed payments and updated accounts to reflect balance changes.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments.
- Responded to inquiries from internal staff members regarding office operations.
- Greeted customers, answered general questions and directed to appropriate locations.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Fashion Designer - Designer
Bernocchi
Italy06-2019
Skills
- Multitasking and organization
- Microsoft office expertise
- Verbal and written communication
- Employee scheduling
- Orientating and training
- Customer service
- Time management
- Team leadership
- Strategic planning
- Problem-solving
- Staff management
- Team motivation
- Graphic and media design
- Reporting and documenting
- Decision-making
- Staff training and development
- Team collaboration
Languages
Italian
Native/ Bilingual
Arabic
Native/ Bilingual
English
Full Professional
Spanish
Limited
Timeline
Manager's Assistant
Neuhouse
10.2024 - Current
Cashier Team Lead
Heavenly supermarket
10.2024 - Current
Customer Service Representative
Hilton Hotels Corporation
05.2024 - 11.2025
Fashion Designer
Fashion Week
04.2021 - 05.2023
Receptionist
DMV
09.2019 - 03.2020
Fashion Designer - Designer
Bernocchi
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