Zaina Hawatmeh
Los Angeles,CA
Summary
Customer service professional prepared to deliver top-tier service in dynamic dining establishment. Known for keen eye for detail and ability to manage multiple tables while ensuring seamless dining experience. Highly focused on team collaboration and achieving outstanding results, adaptable to changing needs, and reliable in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Lead Waitress
Sushiya on Sunset
11.2022 - Current
- Assisted with opening duties, including cleaning menus and silverware
- Trained new servers and supported the team by running food and drinks
- Ensured excellent guest experience by promptly addressing customer needs and maintaining a clean environment
Waitress
Level Café & Hookah Lounge
03.2022 - 11.2022
- Prepared lounge for daily operations, cleaned menus and tables, and assisted with bar setup
- Delivered exceptional customer service by taking orders, serving food and drinks, and bussing tables
Brand ambassador
Hotbox
03.2021 - 06.2022
- Engaged customers by setting up product displays and promoting deals at retail shops daily
- Managed and created content for company social media accounts, including SMOKEHOTBOX, WEARHOTBOX, HOTBOXFAM, HIGHSAYSHELLO, and HOTBOXYOURHEAD
- Launched and managed the HOTBOXYOURHEAD Twitter account
- Produced engaging TikTok content to boost brand awareness
Education
Esthetician
Santa Monica College
Santa Monica, CA01-2025
Skills
- Reservation management
- Order accuracy
- Allergy awareness
- Strong leadership
- Table management
- Menu design
- Complaint handling
- Waiting tables
- Warm and friendly
- Hospitality service expertise
- High energy and stamina
Languages
Arabic
Native or Bilingual
Timeline
Lead Waitress
Sushiya on Sunset
11.2022 - Current
Waitress
Level Café & Hookah Lounge
03.2022 - 11.2022
Brand ambassador
Hotbox
03.2021 - 06.2022
Esthetician
Santa Monica College
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