Zaina Saqer
houston,TX
Summary
Dedicated IT Specialist delivering continuous support for intelligent traffic and tolling infrastructure. Experienced in real-time system monitoring, technical troubleshooting, technician dispatch coordination, and SQL database integrity management. Recognized for maintaining system reliability, reducing service disruptions, and supporting critical public transportation operations.
Overview
1
1
year of professional experience
Work History
IT specialist help desk
TransCore
Houston, TX
06.2025 - Current
- Monitor transportation and tolling systems in real-time, performing sweeps to detect irregular behavior and prevent service disruptions for public users.
- Verify end-to-end data and equipment workflow across contractor systems, ensuring cameras capture vehicles, transactions are processed correctly, and all vehicle information is accurately logged.
- Troubleshoot hardware, software, and network issues, performing root-cause analysis and restoring critical services to minimize downtime.
- Coordinate and dispatch field technicians while collaborating with operations teams to implement fast, effective solutions.
- Document incidents, resolutions, and system performance in Jira to maintain accurate records, support continuous improvement, and ensure system reliability.
HCC Ambassador
Houston Community College System
Houston, TX
10.2024 - 06.2025
- Represented HCC while assisting students with questions, guidance, and campus resources, creating a welcoming and supportive environment.
- Facilitated connections between students, staff, and campus programs, helping students navigate opportunities and build networks.
- Developed strong communication, interpersonal, and teamwork skills through daily interactions with students, peers, and leadership.
Technical Support Intern
Houston City College System
Houston, TX
10.2024 - 05.2025
- Assisted in installation, troubleshooting, and repair of computer hardware, printers, and software across campus systems.
- Performed routine maintenance, updates, virus protection, and hard drive management to ensure reliable student computing environments.
- Managed student accounts and profiles, verifying proper software installation and smooth operation of school computers.
- Learned and applied the ticketing system to track support requests and collaborated with IT staff on hardware upgrades and system updates.
Education
Bachelor of Science - Computer Engineering
UT Tyler
Houston, TX08.2029
Associate of Science - Computer Engineering
Houston City College
Houston, TX12.2026
Skills
Systems & Software: SQL database monitoring, production system monitoring platforms, traffic & tolling system software, ticketing incident management systems, remote support tools, system logging utilities, Microsoft Office Suite
Technical Procedures: Incident response and escalation, preventive system monitoring, field technician dispatch coordination, service continuity and uptime support
Troubleshooting & Analysis: Hardware and software diagnostics, root-cause analysis, system error investigation, and restoration of critical services
Soft Skills & Languages: Problem-solving, quick decision-making under pressure, clear communication with technical and non-technical teams, teamwork, time management, adaptability Languages: English, Arabic
Timeline
IT specialist help desk
TransCore
06.2025 - Current
HCC Ambassador
Houston Community College System
10.2024 - 06.2025
Technical Support Intern
Houston City College System
10.2024 - 05.2025
Associate of Science - Computer Engineering
Houston City College
Bachelor of Science - Computer Engineering
UT Tyler