Zaina Zemihi
Rego Park,NY
Summary
Experienced hospitality professional with over 7 years in the industry and a background in mechanical engineering. Currently excelling as a Convention Services Manager and Catering Sales Manager, where I drive exceptional event outcomes and boost catering sales.
Overview
8
8
years of professional experience
Work History
Convention Services Manager & Catering Sales Manager
The Westin New York Grand Central
New York, USA
02.2023 - Current
- Plan and execute conventions and conferences, ensuring flawless outcomes and high client satisfaction.
- Serve as the primary client liaison, delivering personalized service and exceeding expectations.
- Oversee event logistics, including setup, technical requirements, and accommodations, while optimizing resource use and controlling costs, and generating extra revenue by upselling.
- Manage all aspects of catering sales, including menu planning, pricing, and client consultations.
- Develop and implement strategic marketing initiatives to drive catering sales and attract new clients.
- Foster strong client relationships to encourage repeat business and brand loyalty.
Rooms Controller Manager
The Westin New York Grand Central
New York, USA
04.2022 - 09.2024
- Managed room inventory and rates using Yield Management principles, optimizing occupancy and revenue
- Coordinated group bookings and staff reservations, ensuring accurate and efficient handling
- Enhanced guest satisfaction through proactive issue resolution and thorough follow-ups
- Supported forecast development and acted as Front Office Manager as required
PBX Operator
Renaissance Hotels
New York, USA
09.2019 - 09.2024
- Efficiently handled high customer demand, operating PMS/MARSHA/MICROS/GXI systems
- Introduced and trained team members on various hospitality technologies
Front Desk Ambassador (Guest Services Agent)
Renaissance Hotels
New York, USA
02.2019 - 09.2024
- Managed confidential files and audit records using PMS/MARSHA systems
- Resolved guest issues and ensured satisfaction with accommodations, both upon arrival and departure
- Responded to inquiries in a timely and friendly manner, maintaining positive working relationships with team members and other departments
Team Leader
Artiserie Sandwich Boutique
New York, USA
06.2018 - 09.2024
- Supervised a team of 5 employees, enhancing interpersonal and communication skills
- Managed merchandise suppliers and maintained a positive work environment
Customer Service Representative
Amish Market
New York, USA
04.2018 - 09.2024
- Delivered excellent customer service at the register, consistently meeting scanning goals and processing high volumes of customers
Front Desk Receptionist
Ibis Algiers Airport Hotel
Algiers
09.2016 - 09.2024
- Managed reservations and collaborated with the housekeeping department to ensure room readiness
- Upsold additional facilities and services to enhance the guest experience
Education
Science Degree -
LaGuardia Community College
Long Island CityMechanical Construction -
Mouloud Mammeri University
Skills
- CI/TY
- LightSpeed
- FSPMS
- MARSHA
- Social Tables
- Cvent
- MICROS
- GXI
- MATLAB
- SolidWorks
- Maple
- SAP2000
- Sales strategy development
- Staff Management
Languages
- English
- French
- Arabic
- Tamazight
References
References available upon request.
Timeline
Convention Services Manager & Catering Sales Manager
The Westin New York Grand Central
02.2023 - Current
Rooms Controller Manager
The Westin New York Grand Central
04.2022 - 09.2024
PBX Operator
Renaissance Hotels
09.2019 - 09.2024
Front Desk Ambassador (Guest Services Agent)
Renaissance Hotels
02.2019 - 09.2024
Team Leader
Artiserie Sandwich Boutique
06.2018 - 09.2024
Customer Service Representative
Amish Market
04.2018 - 09.2024
Front Desk Receptionist
Ibis Algiers Airport Hotel
09.2016 - 09.2024
Science Degree -
LaGuardia Community College
Mechanical Construction -
Mouloud Mammeri University
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