Zainab Alshamer
Charlotte
Summary
Adaptable professional with a proven ability to thrive in dynamic environments, and quickly absorb new information. Demonstrates strong skills in knowledge acquisition and practical application, leading to effective problem-solving. Committed to continuous learning, and adept at managing change to enhance team performance.
Dedicated professional known for a strong work ethic and adaptability, excelling in dynamic environments. Proven ability to efficiently complete tasks independently while quickly mastering new skills. Exceptional interpersonal abilities enhance collaboration and teamwork across various settings. Committed to embracing new challenges and contributing to organizational success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Personal Stylist/Sales Associate
Nordstrom
Charlotte
10.2023 - 10.2024
- Consult with clients to understand their style preferences and desired image
- Maintain strong client relationships through excellent customer service
- Maintain empathy, communication, discretion, and attention to detail
- Assist with stock management, including restocking, inventory, and receiving deliveries
- Operate cash registers, manage transactions, process returns and exchanges
Sales Associate
Tory Burch
Charlotte
11.2022 - 09.2023
- Greeted customers, provided product information, and guided customers through buying process
- Met or exceeded sales targets and contributed to store’s overall performance
- Maintained positive relationship with customers to encourage repeat business
- Addressed and resolved customer complaints and concerns promptly
Sales Associate
Kate Spade
Charlotte
04.2021 - 11.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Answered store and merchandise questions and led customers to wanted items.
- Handled returns and exchanges according to company policies.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
Fashion Stylist
J.Crew
Charlotte
09.2019 - 03.2021
- Stayed observant about customer behaviors to maintain security and prevent loss of merchandise.
- Worked as trusted personal shopper for many daily busy customers.
- Advised clients on how best to accessorize outfits according to their body type.
- Compiled trend reports highlighting key looks from different seasons' collections.
Sales Associate
Kendra Scott
Charlotte
10.2019 - 12.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Described merchandise and explained use, operation and care.
Sales Associate
Pandora Jewelry
Charlotte
04.2017 - 05.2019
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Placed special orders or called other stores to find desired items.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Handled returns and exchanges according to company policies.
- Greeted customers and provided exceptional customer service.
Business Owner
ACN
Charlotte
05.2012 - 12.2016
- Monitored progress by establishing plans, budgets and measuring results.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Updated website content regularly according to current trends within target markets.
Social Worker Trainee
ARAMCO Hospital
Dhahran Residential Camp
06.2005 - 08.2005
- Interviewed clients to evaluate needs, situations, and determine their goals
- Developed a resources directory of community resources for the clinic
- Provided explanation and navigation of these resources to the clients
- Advocated for clients’ rights, access to services, access to resources and opportunities
- Worked with other professionals, including healthcare providers, teachers, law enforcement, and courts
Case Manager
Al-Hadi Private Hospital
Qatif
06.2003 - 08.2003
- Assisted patients in completing intake paperwork and performed receptionist duties
- Retrieved medical records for doctors
- Assisted hospital’s social worker with paperwork under supervision
- Maintained accurate records of clients, treatment plans, and progress reports
- Worked with children and families to address their unique needs and challenges
Client Services
Social Societies
Qatif
06.2002 - 08.2002
- Responsible for intake of elderly clients
- Helped elderly clients complete paperwork and answer initial questions
- Answered phones and relayed messages to corresponding social worker
- Walked elderly clients to social worker or doctor office
Education
Master of Clinical Mental Health -
UNC-Charlotte
Charlotte, NC05.2013
Diploma in Network - Computer Science
New Horizon Institute
Khobar, KSA05.2005
Bachelor of Social Work -
Riyadh Women’s College
Riyadh, Kingdom of Saudi Arabia05.2004
Diploma in Neuro-Linguistic Programming -
Intl. NLP Trainers Association
Qatif, KSA05.2004
Skills
- Therapeutic Play Techniques
- Effective Non-Verbal Communication
- Cross-Cultural Understanding
- Strong Verbal and Written Communication
- Effective Organizational Skills
- Analytical Problem-Solving
- Effective Communication
- Fashion Industry Insights
- Boutique Fashion Knowledge
- Evaluation and Assessment Skills
- Fashion Trend Awareness
- Client Requirements Analysis
- Client-Focused Shopping Services
- Proficient in Written Arabic
- Bilingual Arabic Speaker
Certification
- New Horizon Institute, Khobar, KSA, Diploma in Network (Computer Science), 05/05
- Intl. NLP Trainers Association, Qatif, KSA, Diploma in Neuro-Linguistic Programming, 05/04
Phone
mobile, 704-904-1916
Skills Interests
Arabic (Fluent), Knowledge and experience with Play Therapy, Able to interpret non-verbal signals in context and analyze subtle cues, Understanding cultural differences and recognizing their underlying implications, Strong communication, organizational, problem-solving, and interpersonal skills, Enjoy listening to mental health podcast, Watching cooking shows, Reading books, Socializing & community engagement, Walking, Spending time in nature
Timeline
Personal Stylist/Sales Associate
Nordstrom
10.2023 - 10.2024
Sales Associate
Tory Burch
11.2022 - 09.2023
Sales Associate
Kate Spade
04.2021 - 11.2022
Sales Associate
Kendra Scott
10.2019 - 12.2019
Fashion Stylist
J.Crew
09.2019 - 03.2021
Sales Associate
Pandora Jewelry
04.2017 - 05.2019
Business Owner
ACN
05.2012 - 12.2016
Social Worker Trainee
ARAMCO Hospital
06.2005 - 08.2005
Case Manager
Al-Hadi Private Hospital
06.2003 - 08.2003
Client Services
Social Societies
06.2002 - 08.2002
Master of Clinical Mental Health -
UNC-Charlotte
Diploma in Network - Computer Science
New Horizon Institute
Bachelor of Social Work -
Riyadh Women’s College
Diploma in Neuro-Linguistic Programming -
Intl. NLP Trainers Association
Similar Profiles
Alex Zuniga NonogAlex Zuniga Nonog
Customer Care Representative at NordstromCustomer Care Representative at Nordstrom
Logan AllenLogan Allen
Assistant Department Manager Mens Apparel & Shoes at NordstromAssistant Department Manager Mens Apparel & Shoes at Nordstrom
Seth PatmoreSeth Patmore
Sales Associate at NordstromSales Associate at Nordstrom
Rachel GawRachel Gaw
Retail Sales Manager at NordstromRetail Sales Manager at Nordstrom
Keshawn MoutonKeshawn Mouton
Cust Svc Billing at Charter Communications, SpectrumCust Svc Billing at Charter Communications, Spectrum