Zainab Alweli
Dearborn,MI
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Teller
Comerica Bank
10.2023 - 03.2024
- Working as lead teller at Comerica bank
- Early on to my position, I was given the responsibility of the bank vault
- Having the vault in my name, I have a lot of responsibilities
- I have to order and sell cash and make sure the vault is at a certain amount all the time
- I balance the vault every night
- Being a teller also involves sales
- We have to sell the bank products and build relationships with our customers to see what they need or would be good for them with the bank
- We also have duties we carry out in the bank
- Each teller is assigned responsibilities they have to fulfill before the end of the day
- Making sure customer information is tucked and locked away safely
- We have to make sure all the money is locked in the vaults
Payroll specialist
A&A Management
05.2021 - 12.2021
- Created checks for employees and employers weekly, biweekly and monthly checks
- Adding information for new employees
- Took care of business payments 940, 941
- Did employer and employees insurance payments through the direct insurance websites
- Mailed checks and emailed the employers the information
- Entered direct deposit information for employees
- Data entry into the system
- Also did some administrative assistant duties such as phone calls, took care of any duties the business owner had for me such as mailing out documents, putting paperwork together, putting together accounting paperwork, etc
- Through every job, I always make sure to have the job I am assigned done and that everyone else is done as well
- Helped whoever needed my help and always gave 100% of my efforts to the team
- Always have a drive to learn and do more of what my job offers
- Hands-on jobs are easier for me to learn so I'm able to physically do the job and or task assigned
- Every job opportunity is a step closer to learning all the skills and information I need
- I love to learn and love to be productive
- I'm very hard working and motivated for anything
- I am detail oriented and organized
- I obtained computer skills on Microsoft and excel
Relationship banker
Citizen’s bank
06.2019 - 06.2020
- Working at Citizens Bank, I was also a teller
- Completion of exceptional customer service operations such as funding deposits, withdrawals, payments, creation of cashier checks, and all other essential banker transactions with an emphasis on customer satisfaction
- For my relationship banker position, creation of new bank accounts for new members, troubleshooting concerns members have regarding their bank accounts
- Completing loan officer duties consisting of loan and mortgage applications as well as compiling vital documents and information in order to process applications in a timely manner
- Essential needs coordination for member services, including but not limited to the proper facilitation of members need to fulfill member goals such as coordination with business banking and financial advising
Team Member
Tim Hortons
08.2015 - 08.2017
- Worked as a cashier, making coffee, baker, ice cream making
- Took care of all the job duties
- Had supervisor duties such as taking care of the team, making sure everyone did their assigned jobs
- Most days I had to take care of the majority of the daily duties
- Handled money when supervisor/manager wasn’t available
- Trained many of the workers
- Always made sure guests were satisfied with their order and interaction with our staff
Education
Associate Degree in Nursing -
Wayne County Community College
Detroit, MI08-2024
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Positive
- Cash handling and management
- Friendly
- Approachable
- Goal-oriented focus
- Patience and Empathy
- Listening and Comprehension
- Bilingual in Arabic
- Critical Thinking
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
Timeline
Teller
Comerica Bank
10.2023 - 03.2024
Payroll specialist
A&A Management
05.2021 - 12.2021
Relationship banker
Citizen’s bank
06.2019 - 06.2020
Team Member
Tim Hortons
08.2015 - 08.2017
Associate Degree in Nursing -
Wayne County Community College
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