Zainab Foday
Silver Spring,United States
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Healthcare Management Intern
DiscoverU Health
08.2024 - Current
- Oversee the daily operations of a virtual medical office, ensuring efficient and effective workflow
- Manage and assist in office staff, including hiring, training, and performance evaluations of administrative and clinical staff
- Manage and assist in credentialing clinical providers with federal and commercial payers
- Develop and implement office policies and procedures to maintain compliance with HIPAA regulations
- Monitor and manage the office budget, including financial planning and expense control
- Coordinate with healthcare providers to schedule patient appointments and manage patient flow
- Maintain accurate and up-to-date patient records using electronic medical record systems such as eClinicalWorks
- Handle patient inquiries, complaints, and concerns in a professional and timely manner
- Collaborate with insurance companies to verify coverage and process claims
- Ensure the office is stocked with necessary supplies and equipment for smooth operations.
Medical Office Assistant
University of Maryland
01.2018 - 01.2024
- Greeted and registered patients, managed appointment scheduling, and coordinated follow-up visits to ensure smooth office operations
- Managed patient records, including updating and maintaining electronic health records (EHR) while ensuring accuracy and compliance with HIPAA regulations
- Processed billing, insurance claims, and handled payment collections, resolving discrepancies and answering patient billing inquiries
- Assisted healthcare providers by preparing examination rooms, taking vital signs, and managing patient intake forms
- Answered phones, responded to patient inquiries, and triaged calls to the appropriate departments for timely resolution
- Coordinated with other departments for referrals, lab tests, and imaging, ensuring proper documentation and communication
- Monitored and ordered office supplies to maintain an efficient and organized workspace.
Education
Master of Science - Healthcare Administration/Management
University of Maryland - College Park
College Park, MD06.2026
Bachelor of Science - Healthcare Administration/Management
Southern New Hampshire University
Hooksett, NH04.2023
Skills
- Patient-Centered Care Focus
- Crisis Management and Problem Solving
- Data Analysis and Informatics
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Computer Skills
- Multitasking and Organization
- Interpersonal and Social Skills
- Attention to Detail
- Goal-oriented mindset
Certification
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
- Business Analyst Certification
- Cyber Security Certification
Timeline
Healthcare Management Intern
DiscoverU Health
08.2024 - Current
Medical Office Assistant
University of Maryland
01.2018 - 01.2024
Master of Science - Healthcare Administration/Management
University of Maryland - College Park
Bachelor of Science - Healthcare Administration/Management
Southern New Hampshire University
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