Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zainab Jaber

Dearborn Heights,Michigan

Summary

Dedicated office receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly organized with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Front desk receptionist

Life Medical center
03.2023 - Current
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Completed data entry and filing to keep records updated for easy retrieval.

Office Manager

Southfield Physical Therapy
08.2021 - 02.2022
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained computer and physical filing systems.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Updated reports, managed accounts, and generated reports for company database.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.

Laboratory Technician

NeuMoDx
04.2021 - 08.2021
  • Performed routine lab and department maintenance to keep area clean and orderly
  • Documented information by maintaining daily logs and equipment record books
  • Trained new associates in laboratory procedures and standards
  • Efficiently assembled Covid-19 testing kits in a timely manner.

Physical Therapy Technician

US Rehabilitation and Health Services
11.2020 - 04.2021
  • Assisted patients during physical therapy procedures to restore function and reduce pain
  • Assisted the physical therapist with treatment, administration, and planning
  • Facilitated with basic clinical needs and responded to patient requests
  • Studied treatment plans and adjusted exercises periodically to maximize benefits
  • Set up equipment and gear for appointments according to treatment plans
  • Maintained organized documentation and patient files
  • Rendered highest quality of care when interacting with patients and families.

Office Receptionist

Career services Henry Ford College
01.2020 - 06.2020
  • Scheduled appointments and answered phone calls in a timely manner
  • Organized meetings efficiently
  • Filled paperwork accordingly
  • Logged payrolls into the system consequently
  • Greeted people with an uplifted manor and guided them to their designated area.

Teacher's Assistant

Riverside Academy Early Childhood Center
01.2018 - 06.2018
  • Conducted special assessments and tutoring sessions to support individual student needs
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency
  • Supervised students and maintained security throughout school buildings and during outdoor extracurricular activities
  • Assisted teachers with instructions and provided support for diverse needs
  • Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.

Education

Associates in science -

Henry Ford college
08.2018 - 05.2021

Bachelors in Public Health -

Wayne State University
08.2021 -

Skills

Professional manners with customer service

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Certification

Phlebotomy Career Training Center, Garden City, MI, 05/2019, 06/2019, Certified Medical Assistant

Timeline

Front desk receptionist

Life Medical center
03.2023 - Current

Office Manager

Southfield Physical Therapy
08.2021 - 02.2022

Bachelors in Public Health -

Wayne State University
08.2021 -

Laboratory Technician

NeuMoDx
04.2021 - 08.2021

Physical Therapy Technician

US Rehabilitation and Health Services
11.2020 - 04.2021

Office Receptionist

Career services Henry Ford College
01.2020 - 06.2020

Associates in science -

Henry Ford college
08.2018 - 05.2021

Teacher's Assistant

Riverside Academy Early Childhood Center
01.2018 - 06.2018

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Zainab Jaber