Zainab Jaber
Redford
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front desk receptionist
Life Medical center
03.2023 - 08.2024
- Handled assignments independently with good judgement and critical thinking skills.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Completed data entry and filing to keep records updated for easy retrieval.
Office Manager
Southfield Physical Therapy
08.2021 - 02.2022
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained computer and physical filing systems.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Updated reports, managed accounts, and generated reports for company database.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
Laboratory Technician
NeuMoDx
04.2021 - 08.2021
- Performed routine lab and department maintenance to keep area clean and orderly
- Documented information by maintaining daily logs and equipment record books
- Trained new associates in laboratory procedures and standards
- Efficiently assembled Covid-19 testing kits in a timely manner.
Physical Therapy Technician
US Rehabilitation and Health Services
11.2020 - 04.2021
- Assisted patients during physical therapy procedures to restore function and reduce pain
- Assisted the physical therapist with treatment, administration, and planning
- Facilitated with basic clinical needs and responded to patient requests
- Studied treatment plans and adjusted exercises periodically to maximize benefits
- Set up equipment and gear for appointments according to treatment plans
- Maintained organized documentation and patient files
- Rendered highest quality of care when interacting with patients and families.
Office Receptionist
Career services Henry Ford College
01.2020 - 06.2020
- Scheduled appointments and answered phone calls in a timely manner
- Organized meetings efficiently
- Filled paperwork accordingly
- Logged payrolls into the system consequently
- Greeted people with an uplifted manor and guided them to their designated area.
Teacher's Assistant
Riverside Academy Early Childhood Center
01.2018 - 06.2018
- Conducted special assessments and tutoring sessions to support individual student needs
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students
- Cleaned and organized classrooms, materials, and supplies for maximum efficiency
- Supervised students and maintained security throughout school buildings and during outdoor extracurricular activities
- Assisted teachers with instructions and provided support for diverse needs
- Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
Education
Associates in science -
Henry Ford college
Bachelors in Public Health -
Wayne State University
08-2025
Skills
- Professional manners with customer service
- HIPAA compliance
- Fluent in two languages: Arabic and English
- Excellent time management
- Effective team player
- Organizational Skills
- Data Entry
Certification
Phlebotomy Career Training Center, Garden City, MI, 05/2019, 06/2019, Certified Medical Assistant
Languages
- Arabic
- English
Timeline
Front desk receptionist
Life Medical center
03.2023 - 08.2024
Office Manager
Southfield Physical Therapy
08.2021 - 02.2022
Laboratory Technician
NeuMoDx
04.2021 - 08.2021
Physical Therapy Technician
US Rehabilitation and Health Services
11.2020 - 04.2021
Office Receptionist
Career services Henry Ford College
01.2020 - 06.2020
Teacher's Assistant
Riverside Academy Early Childhood Center
01.2018 - 06.2018
Associates in science -
Henry Ford college
Bachelors in Public Health -
Wayne State University
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