Summary
Overview
Work History
Education
Skills
Timeline
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Zainab Khalil

New York,NY

Summary

Highly communicative professional with more than 7 years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

12
12
years of professional experience

Work History

Guest Service Ambassador

Compass Group USA
01.2024 - Current
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Streamlined check-in process for improved efficiency and reduced wait times.
  • Maintained a welcoming environment with exceptional attention to detail and cleanliness standards.
  • Collaborated with team members to ensure seamless coordination of guest services across departments.

Front Desk Agent

Aloft Hotel Downtown Financial District
10.2023 - 03.2024
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Collect breakfast orders.
  • Manages Food and beverage, place orders.

Office Based Reservation Representative

American Airlines
01.2020 - 10.2022
  • Help guests with booking flight tickets.
  • Assist with flight changes and cancellations.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Contributed to team sales goals by upselling products and services to customers.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.


Front Desk Agent

Sheraton Greensboro At Four Seasons
01.2020 - 02.2022
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Quality Assurance Analyst

Expedia Group
01.2012 - 01.2019
  • Enhanced software quality by conducting thorough testing and identifying areas for improvement.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
  • Improved product reliability by executing rigorous test plans and ensuring software met established requirements.

Education

Associate of Science - Business Management

Post University
Waterbury, CT
06.2024

High School Diploma -

Brooklyn International High School At Waters Edge
Brooklyn, NY
06.2002

Skills

  • Concierge services
  • Reservation Management
  • Complaint Handling
  • Language skills
  • Problem solving
  • Active listening
  • Organizational skills

Timeline

Guest Service Ambassador

Compass Group USA
01.2024 - Current

Front Desk Agent

Aloft Hotel Downtown Financial District
10.2023 - 03.2024

Office Based Reservation Representative

American Airlines
01.2020 - 10.2022

Front Desk Agent

Sheraton Greensboro At Four Seasons
01.2020 - 02.2022

Quality Assurance Analyst

Expedia Group
01.2012 - 01.2019

Associate of Science - Business Management

Post University

High School Diploma -

Brooklyn International High School At Waters Edge

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Zainab Khalil