Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

ZAINAB LOWE

Pomona,CA

Summary

  • Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
  • Energetic, motivated Healthcare professional and Direct Support Professional with highly organized nature and skills in balancing needs of clients in both personal and professional capacities.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening and organizational talents. Physically fit and adaptable with the capability to work in various work environments.

Overview

16
16
years of professional experience
1
1
Certification
11
11
years of post-secondary education

Work History

Retail Sales Clerk

Computer Annex, USA
, CA
06.2017 - Current
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Customer Care Representative/DSP

Victorious Residential Homes
La Puente, CA.
01.2021 - Current
  • Actively listen to clients and their families when they relay issues and complaints regarding the services we render and then develop creative solution to the questioned services in the organization
  • Representing the voice of the company, foster the strong relationship between the organization and its clients
  • Providing customer support duties which include interacting with clients to handle complaints, process orders and provide information about our services according to the law set by the states regional center
  • Evaluating all documents to ensure that appropriate documents has been obtained for record purpose
  • Responsible for electronically maintaining and updating patient medical records.

Internal Control Quality Assurance Supervisor

Fedex Ground
Chino, CA.
06.2021 - 01.2022
  • Ensure that products comply with company standards
  • Train other Quality Assurance members on all inspection processes
  • Document defects and recommendations for improvement
  • Prepare and present quality audit reports to the Manager
  • Clearly communicate with the Quality Assurance manager in writing and also verbally regarding defective and unacceptable merchandise
  • Ensure all high value cases and pallets are located to the correct drop zone as needed

Material Handler

Walmart Ecommerce
Chino, CA.
09.2018 - 12.2020
  • Stocking inventory to its basic assigned location
  • Recording the number of units handled and moved everyday using the proper equipment
  • Complying with all safety and health regulations
  • Effectively and efficiently responding to customers order with the use of micro Computer
  • Ensuring that shelves, bins, displays, storage and isles are properly stocked for pickers to identify ordered merchandise
  • Receiving, unloading, unpacking merchandise
  • Checking labels and information before moving it to its designated area.

Direct Support Professional

Kokuma Everyday Grace
Walnut, CA.
01.2019 - 07.2020
  • Develop and implement individual treatment plans for residents
  • Assist with daily living activities, including preparing meals and assisting with personal hygiene
  • Develop a rapport with residents and cultivate a safe and supportive relationship
  • Update resident case notes on a daily basis
  • Ensure an appropriate staff-to-client ratio at all times
  • Provide supervision and guidance for residents during skills building activities
  • Administer Medications in due time and record accordingly after administering the medications to the clients

Caregiver

Lolly Caregiver
Rancho Cucamonga, CA.
10.2017 - 01.2019
  • Helped clients with personal needs from exercise to bathing and personal grooming
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.n
  • Fostered independence in disabled individuals while closely monitoring safety at all times
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.

School Teacher

Toamy Private College
01.2009 - 01.2012
  • Develop curriculum to meet developmental goals and instructional activities
  • Prepare lesson materials, grade papers, manage the classroom, and evaluate and give feedback to students
  • Exercise open and respectful communication with families, co-workers, supervisors, and other school staff
  • Measure progress and accomplishments of students towards their academic achievements on a regular basis and provide progress reports as required
  • Create and keep records on attendance, accidents, incidents, and other noteworthy events in accordance with licensing guidelines and program policies
  • Attend conferences and workshops in order to further advance professional development
  • Manage student behavior in accordance with outlined guidelines
  • Provide a safe, thriving, and respectful environment for all students in the classroom and on the school campus

Education

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

Bachelor of Science - Business Administration

University of Lagos

Associate Degree - Business Education

Federal College of Education
01.2006 - 12.2009

GED -

West African Examination Council
Toamy Private College
01.2004 - 12.2010

Direct Support Professional 1 -

Regional Centre

Direct Support Professional 11 - undefined

Autism and Partnership Certificate - undefined

CPR/AED certification - undefined

First Aid Certification - undefined

Basic Life Support (BLS) - undefined

Certified Nursing Assistant -

Lotus Career College
01.2022 - 04.2022

Data Science and Machine Learning -

Massachussetts Institute of Technology
12.2022 - Current

Skills

  • Case management experience
  • Care plan management
  • Client documentation
  • Compassionate client care
  • Proficient in Ms office products (Excel, Outlook, and word)
  • Medical Records
  • Quality program protocols
  • Health Services
  • Client safety and first aid
  • Crisis Management
  • Behavior redirection
  • Proper phone etiquette
  • Physical therapy
  • Medication administration
  • Healthcare Management
  • Active listening
  • Quality Control
  • Documentation
  • Effective Working Relationships
  • Calm and Professional Under Pressure
  • Reading Comprehension
  • Customer Inquiry Response
  • Call Volume and Quality Metrics
  • Interpretation and Translation Services
  • Administrative and Office Support
  • Online Systems
  • Repair Documentation
  • Customer Service Excellence
  • Shipping and Receiving Understanding
  • Microsoft Office
  • Corrective Actions
  • Data Management
  • Client Meetings
  • Inbound Call Answering
  • Problem Resolution
  • Inspection Coordination
  • Strong Telephone Etiquette
  • Inbound Customer Service
  • Productivity Standards
  • Clerical Support
  • Providing Feedback
  • Client Needs Assessment
  • Organization and Recordkeeping
  • Conflict Mediation
  • Quality Control Policies
  • Performance Improvement
  • Monetary Transactions
  • Knowledge Trees
  • Selling Skills
  • Customer Implementation Support
  • Outbound Collection Calling
  • Medical Claims Submission
  • Online Chat

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 50 in the development of New quality assurance technique to find missing inventory which was approved by the management after being tested.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved a violent client destruction which avoided the company from being cited by the Los Angeles Regional Center.
  • Completed two projects using python libraries to achieve statistical reasons behind an unstructured data and for future predictions.

Certification

  • Certified Nurse Assistance, Lotus Career College - 4 months
  • Data Science and Machine Learning Training - 3 months
  • Direct Support Professional I
  • Direct Support Professional II
  • First Aid
  • CPR/AED
  • Basic Life Support
  • Autism and Partnership Certification

Timeline

Data Science and Machine Learning -

Massachussetts Institute of Technology
12.2022 - Current

Certified Nursing Assistant -

Lotus Career College
01.2022 - 04.2022

Internal Control Quality Assurance Supervisor

Fedex Ground
06.2021 - 01.2022

Customer Care Representative/DSP

Victorious Residential Homes
01.2021 - Current

Direct Support Professional

Kokuma Everyday Grace
01.2019 - 07.2020

Material Handler

Walmart Ecommerce
09.2018 - 12.2020

Caregiver

Lolly Caregiver
10.2017 - 01.2019

Retail Sales Clerk

Computer Annex, USA
06.2017 - Current

School Teacher

Toamy Private College
01.2009 - 01.2012

Associate Degree - Business Education

Federal College of Education
01.2006 - 12.2009

GED -

West African Examination Council
01.2004 - 12.2010

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

Bachelor of Science - Business Administration

University of Lagos

Direct Support Professional 1 -

Regional Centre

Direct Support Professional 11 - undefined

Autism and Partnership Certificate - undefined

CPR/AED certification - undefined

First Aid Certification - undefined

Basic Life Support (BLS) - undefined

Similar Profiles

CREATE PROFILE
ZAINAB LOWE