Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zainab Mojaddidi

Aurora,IL

Summary

Friendly Sales Advisor knowledgeable about Tech products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Poised to leverage sales and service expertise developed over 2 years in the Sales and Tech field.

Overview

2
2
years of professional experience

Work History

Sales Advisor

Best Buy
02.2022 - Current
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Demonstrated features, answered questions and offered solutions.
  • Scheduled appointments and managed master calendar.
  • Trained and mentored new sales representatives.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and implemented sales strategies to increase profits.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Installed and configured new devices and system components.
  • Erased user data, debugged application issues and refurbished devices for resale.
  • Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
  • Completed quality and fraud inspections on cell phones.
  • Offered guidance to consumers on purchasing mobile phone accessories.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Cashier/Customer Service

JCPenney
09.2021 - 01.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Set up new sales displays each week with fresh merchandise.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Education

Bachelor of Science - Business Administration Marketing

Western Governors University
Salt Lake City, UT
05.2024

High School Diploma -

James Madison Online High School
Norcross, GA
09.2020

Skills

  • People Person
  • Communications
  • Microsoft Word
  • Customer service
  • Customer support
  • Leadership
  • Multilingual
  • Experience with children
  • Farsi
  • English
  • Dari
  • Research
  • Translation
  • Cashiering (1 year)
  • Customer service (1 year)
  • Caregiving (Less than 1 year)
  • Babysitting (Less than 1 year)
  • Community & Human Services (1 year)
  • Customer Rapport-Building
  • Promotional Expertise
  • Market Research
  • Information Updates
  • Cash Counting
  • Sales Expertise
  • Onsite Product Demonstrations
  • Staff Training
  • POS Transactions
  • Corrective Actions
  • Product and Service Knowledge
  • Client Correspondence
  • Post-Sales Support
  • Customer Service
  • Sales Expertise
  • Retail Sales
  • Time Management

Languages

English
Native or Bilingual
Hindi
Limited Working
Persian
Native or Bilingual
Urdu
Professional Working

Timeline

Sales Advisor

Best Buy
02.2022 - Current

Cashier/Customer Service

JCPenney
09.2021 - 01.2022

Bachelor of Science - Business Administration Marketing

Western Governors University

High School Diploma -

James Madison Online High School

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Zainab Mojaddidi