Summary
Overview
Work History
Education
Skills
Timeline
ZAINAB NAKANWAGI

ZAINAB NAKANWAGI

Crystal Lake,IL

Summary

Highly motivated individual, currently transitioning from a ten-year career in the HealthCare IT industry to pursue passion for HealthCare Data Analytics. With a proven track record of success in team leadership and problem solving, Confident in ability to transfer these skills to the field of Data Analytics. My experience in the HealthCare industry has honed my problem-solving abilities and taught me the importance of attention to detail. __________________________________________________________________________________

Overview

12
12
years of professional experience

Work History

Healthcare IT Team Lead

Experis
02.2022 - Current
  • Supervised a team of 30 consultants, and managed day-to-day operations through the implementation and upgrade of, Epic application system
  • Troubleshooted and resolved system and application issues reported by team members and end-users
  • Oversaw operations including managing communications between clients and consultants
  • Identified issues and developed problem-solving strategies to ensure project success
  • Constructed written reports to summarize end-user progress.

Health IT Consultant

ETTAIN GROUP
02.2012 - Current
  • Successfully trained and provided analytical support to clinical end-users in over 40 hospitals, within the IT department during the implementation of EPIC software system
  • Monitored project quality by identifying errors and escalating unresolved issues to the IT team
  • Collaborated with IT and Clinicians by sharing project knowledge to promote the best end-user outcomes
  • Ensured accurate charting on the Epic system by working through the end-user's daily workflow
  • Worked with project team members to achieve day-to-day objectives with a meaningful impact on project deliverables
  • Contributed to the strategy for achieving objectives by identifying the steps necessary to successfully achieve project milestones
  • Helped End-Users to successfully go from paper charting/other electronic medical records to Epic Systems, to improve the accuracy of clinical documentation, as well as a more efficient way to access, organize, store, and share data.

QA tester

Epic, Teksystem/ Ettain Health
06.2016 - 09.2020
  • Wrote test steps and test cases for various functional and nonfunctional requirements of the Epic System
  • Manually executed all test cases and recorded the actual resulted testing
  • Logged defects with detailed information, screenshots and related documents and trace them through the whole bug lifecycle
  • Collected test metrics weekly that reflected the status of the test execution and the state of the defects
  • Participated in technical reviews and walkthroughs starting from integration to UAT of the software development lifecycle
  • Extensively involved in performing integration testing, End to End and UAT testing
  • Developed and uploaded test scripts for E2E and UAT testing on the Application Lifecycle Management

Education

Master of Business Administration - Data Analytics

University of Wisconsin Parkside

Bachelor of Science - Biology

NorthPark University

Data Analytics

Data Analytics Accelerator, BootCamp

Skills

  • Dataset Analysis
  • Microsoft Office Tableau
  • Tableau
  • SQL
  • R
  • Process Implementation
  • Electronic Medical Records
  • Epic Credentialed Trainer
  • Quality Assurance

Timeline

Healthcare IT Team Lead - Experis
02.2022 - Current
QA tester - Epic, Teksystem/ Ettain Health
06.2016 - 09.2020
Health IT Consultant - ETTAIN GROUP
02.2012 - Current
University of Wisconsin Parkside - Master of Business Administration, Data Analytics
NorthPark University - Bachelor of Science, Biology
Data Analytics Accelerator - , Data Analytics

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ZAINAB NAKANWAGI