Zainab Naquwi
Congers
Summary
Hardworking Student offering part-time work experience and working toward a Criminal Justice Degree. Proven success working within fast-paced, collaborative settings. Skilled multitasker with superior work ethic and good teamwork, problem-solving and with a strong work ethic and working independently. Commited to learning and developing skills in Criminal Justice.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Shoprite New City
07.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Supported store management in implementing changes to improve front end efficiency and customer satisfaction.
Intern
Law Office Of Beth Finkelstein
01.2023 - 05.2023
- Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
- Reviewed legal information and proofed documentation for errors.
- Shadowed experienced lawyers during client meetings, gaining valuable insight into attorney-client relationships and effective communication techniques.
- Assisted attorneys with reviewing and organizing witness reports.
- Scanned, converted, and organized records into electronic format with consistent naming convention.
- Assisted in trial preparation, organizing exhibits and witness lists for optimal efficiency during proceedings.
- Increased case organization by creating comprehensive chronologies of events, enabling attorneys to quickly review essential details.
Education
Major - Criminal Justice
Rockland Community College
Suffern, NYHigh School Diploma -
Clarkstown North Senior High School
New City, NY06.2023
Skills
- Strong Work Ethic
- Administrative Support
- Customer experience management
- Multitasking Abilities
- Attention to Detail
- Task Prioritization
- Computer Skills
- Analytical Thinking
- Adaptability and Flexibility
- Self Motivation
Extra Curricular
Mock Trial - October 2021- May 2023
-Developed critical thinking, public speaking, and analytical skills.
-Learned to construct persuasive arguments, communicate effectively.
-Developed hard memorization skills and improvisation techniques
Languages
Farsi
English
References
Slavko E Profaca 845-638-3218
Store Manager
Timeline
Intern
Law Office Of Beth Finkelstein
01.2023 - 05.2023
Customer Service Associate
Shoprite New City
07.2021 - Current
Major - Criminal Justice
Rockland Community College
High School Diploma -
Clarkstown North Senior High School
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