ZAINAB SOTOMI
Watertown,NY
Summary
Skilled Inventory Control, well-versed in warehouse operations, shipping and logistics. Exceptional organizational skills and strong attention to detail, Veteran Unit Supply Specialist bringing two years experience with the United States Army. Excellent multitasker and problem-solver with a superior work ethic and strong communication skills. Knowledgeable about clerical, housekeeping and inspection standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Invisible Technologies
Contract Job, Remote
2022 - 2023
- Delivered services to customer locations within specific timeframes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
Supply Specialist
US Army
FORT DRUM, New York
12.2020 - 12.2022
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Synchronized supply chains to optimize inventory and service procedures.
- Supervised handling of deliverables and contract closeouts.
- Managed non-expendable government-owned property in district.
- Managed and maintained synchronization of supply chains for procurement of goods and services.
Customer Service Specialist
TTEC
Englewood, CO
02.2020 - 12.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Inventory Specialist
Daikin
Waller, TX
01.2019 - 01.2020
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
Inventory Analyst
BEST BUY
MISSOURI, Texas
06.2018 - 01.2019
- Led quality assurance initiatives and reduced work flow downtime to increase profits.
- Used equipment like forklifts and pallet jacks to move inventory.
- Implemented organizational systems to optimize product placement and operational productivity.
- Implemented crisis control initiatives to reduce lost time during unanticipated events.
- Completed daily cycle counts to maintain accuracy of records.
- Audited and corrected discrepancies in inventory numbers.
- Minimized damage and repair costs through careful management and preventative maintenance.
- Gathered, logged and monitored all shipping data.
- Monitored department performance data to identify and avoid potential risks.
- Translated business needs and priorities into actionable logistics strategies.
- Conducted monthly inventories of materials on the work floor.
- Managed shipment schedules to maximize productivity and cut costs.
- Communicated with dispatchers, warehouses and customers regarding outgoing orders.
Quality Assurance Analyst
Amazon
Houston, Texas
02.2017 - 05.2018
- Ensured that process checks were done properly and at the correct frequency.
- Wrote, edited and updated project manuals and technical documentation that was used by the QA team.
- Reviewed project requirements to uncover bugs and resolve issues within a timely manner.
- Researched new tools and technologies that could be used by the quality assurance team.
- Supported the company in maintaining a work environment focused on quality, communication, collaboration, integration and teamwork.
- Appointed as the main corporate office contact, handling all questions and issues from customers and vendors.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Recommended network security standards to management.
- Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications.
- Consistently met deadlines and requirements for all production work orders.
- Collaborated with clients from concept through final delivery of product or service.
Customer Service Supervisor
Walmart
SUGAR LAND, TX
08.2014 - 01.2017
- Answered customer requests with friendly, knowledgeable service and support.
- Ensured team member performance by providing supervision, scheduling, counseling and evaluations.
- Completed research on complex problems and resolved issues in a timely manner.
- Offered exceptional customer service to differentiate and promote the company brand.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Tracked down sources of special products and services to meet customers' special needs.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Education
Networking
MyComputerCareer
Professional Certification - Applied Data Analysis
Microsoft
Online2019
Skills
- Time management
- Inventory control familiarity
- Strong organizational skills
- Effective team player
- MS Office proficient
- Telecommunication skills
- Fluent in English
- Sharp problem solver
- Detail-oriented
- Dependable and reliable
- Customer service expert
- Active listening skills
- Procurement specialist
- Warehouse management systems
- Material inventory skill
- Analytical thinking
Affiliations
- Best Performer Award
- Employee of the Month
- Association of Information Technology Professionals
- APICS – Association for Supply Chain Management
Certification
- Certified [Supply Specialist], [United State Army] - [Jan 2021 - July 2021]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Insurance Verification Specialist
Invisible Technologies
2022 - 2023
Supply Specialist
US Army
12.2020 - 12.2022
Customer Service Specialist
TTEC
02.2020 - 12.2020
Inventory Specialist
Daikin
01.2019 - 01.2020
Inventory Analyst
BEST BUY
06.2018 - 01.2019
Quality Assurance Analyst
Amazon
02.2017 - 05.2018
Customer Service Supervisor
Walmart
08.2014 - 01.2017
Networking
MyComputerCareer
Professional Certification - Applied Data Analysis
Microsoft
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