Zainab Zangana
Katy,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Substitute Teacher
Spring Branch ISD
Houston, TX
10.2017 - Current
- Provided classroom instruction outlined in teacher's lesson plans.
- Provided notes and reports on school day activities to primary teacher.
- Took attendance and maintained attendance records during period as substitute.
- Left notes for head teacher about notable students, events and problems.
Customer Service Manager
Ross Dress for Less
Houston, TX
06.2013 - 10.2017
- Established positive rapport with customers, managers, and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Administrative Manager
Baghdad isd
Baghdad, Bahdad
01.2010 - 11.2012
- Supported staff through in-service training, providing mentorship and additional resources.
- Communicated job expectations and trained staff to promote team building and discipline.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Education
Colleges Administration & Economics
Baghdad University
Bighead Iraq11.2012
Public Administration
University of Baghdad
11.2012
Skills
- Information Confidentiality
- Assigning and Grading Work
- Student Progress Reporting
- Relationship Building
- Organization and Planning
- Classroom Management
- Lesson Plan Implementation
- Activity Planning
- Teaching Life Skills
Languages
English
Full Professional
Arabic
Native/ Bilingual
Kurdish
Professional
Timeline
Substitute Teacher
Spring Branch ISD
10.2017 - Current
Customer Service Manager
Ross Dress for Less
06.2013 - 10.2017
Administrative Manager
Baghdad isd
01.2010 - 11.2012
Colleges Administration & Economics
Baghdad University
Public Administration
University of Baghdad
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